Customer Service Representative
Wellesley, Wellesley, MA, United States
Equal Opportunity Statement
The Town of Wellesley is an Equal Opportunity/Affirmative Action Employer. Prospective employees will receive consideration without discrimination because of race, creed, color, sex, age, national origin, disability, veteran status or sexual orientation.
Customer Service Representative Wellesley Municipal Light Plant’s (WMLP) Customer Service department is responsible for customer operations related to electric, water, stormwater, and sewer utility service and billing for the Town of Wellesley.
Responsibilities
Handle inquiries, complaints, and service requests via phone, email, and in person, as well as processing new service applications and finalizing accounts upon termination.
Prepare and issue monthly utility bills, process customer payments and refunds, and maintain accurate billing and meter data.
Investigate discrepancies in meter readings or consumption, coordinate with field technicians when necessary, and promote conservation programs and sustainability initiatives.
Serve as a key point of contact during storms and emergencies, logging and prioritizing outages while supporting communication efforts.
Explain account policies, set up payment plans, collaborate with other departments to resolve customer issues, provide administrative support, and assist with after-hours responses.
Requirements
Detail-oriented, reliable, and capable of handling confidential information with care and discretion.
Work independently and accurately, managing multiple tasks efficiently while maintaining a high level of organization and professionalism.
Remain calm and composed in high-pressure or emergency situations, and be proactive in identifying and implementing improvements to business processes and communication.
Strong verbal and written communication skills; proficiency in Microsoft Word, PowerPoint, and advanced use of Excel or other spreadsheet and database tools.
Team-oriented attitude and a valid driver’s license.
Preferred Qualifications
High school diploma or equivalent; associate’s degree or relevant coursework preferred.
Experience working in the public or municipal utility or service industry.
Advanced level of proficiency in database and enterprise software systems.
Knowledge of electric and water utility terminology and billing procedures is preferred.
Benefits The Town of Wellesley provides excellent health and retirement benefits along with a competitive salary for its employees.
Application Please submit a cover letter and resume to Wellesley Municipal Light Plant, Attn: Andrea Austin, 4 Municipal Way, Wellesley, MA 02481 or email as a WORD or PDF document to aaustin@wellesleyma.gov. AA/EOE.
Salary Salary range: $62,000 - $74,500 per year depending on experience.
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Customer Service Representative Wellesley Municipal Light Plant’s (WMLP) Customer Service department is responsible for customer operations related to electric, water, stormwater, and sewer utility service and billing for the Town of Wellesley.
Responsibilities
Handle inquiries, complaints, and service requests via phone, email, and in person, as well as processing new service applications and finalizing accounts upon termination.
Prepare and issue monthly utility bills, process customer payments and refunds, and maintain accurate billing and meter data.
Investigate discrepancies in meter readings or consumption, coordinate with field technicians when necessary, and promote conservation programs and sustainability initiatives.
Serve as a key point of contact during storms and emergencies, logging and prioritizing outages while supporting communication efforts.
Explain account policies, set up payment plans, collaborate with other departments to resolve customer issues, provide administrative support, and assist with after-hours responses.
Requirements
Detail-oriented, reliable, and capable of handling confidential information with care and discretion.
Work independently and accurately, managing multiple tasks efficiently while maintaining a high level of organization and professionalism.
Remain calm and composed in high-pressure or emergency situations, and be proactive in identifying and implementing improvements to business processes and communication.
Strong verbal and written communication skills; proficiency in Microsoft Word, PowerPoint, and advanced use of Excel or other spreadsheet and database tools.
Team-oriented attitude and a valid driver’s license.
Preferred Qualifications
High school diploma or equivalent; associate’s degree or relevant coursework preferred.
Experience working in the public or municipal utility or service industry.
Advanced level of proficiency in database and enterprise software systems.
Knowledge of electric and water utility terminology and billing procedures is preferred.
Benefits The Town of Wellesley provides excellent health and retirement benefits along with a competitive salary for its employees.
Application Please submit a cover letter and resume to Wellesley Municipal Light Plant, Attn: Andrea Austin, 4 Municipal Way, Wellesley, MA 02481 or email as a WORD or PDF document to aaustin@wellesleyma.gov. AA/EOE.
Salary Salary range: $62,000 - $74,500 per year depending on experience.
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