Utility Account Analyst
City of Mesa, Arizona City, AZ, United States
Overview
Description/Duties
A Utility Account Analyst is responsible for establishing and maintaining accurate utility billing. This classification ensures proper research and setup of new utility, verification of permits and requirements, and accurate and timely verification of meter billing reads and billing calculations prior to monthly utility billing statements. Primary duties include researching and establishing utility services and specialty accounts, which call for thoroughly researching requirements for new utility services, confirming all permits are in place, assigning appropriate rate codes, and ensuring compliance with relevant regulations; and coordinating with applicable City departments and account stake holders for large-scale development projects. This classification processes billing adjustments including analyzing meter data, billing discrepancies, and errors; processing corrections; and ensuring billing accuracy. Additionally, this individual handles billing exceptions such as investigating non-standard billing situations, initiating field actions as necessary to address and resolve complex account issues, and manages escalated utility billing and meter data issues requiring in-depth analysis. This role completes miscellaneous administrative functions such as supporting other utility account operations and special programs, generating and auditing reports (example: high/low usage), and participating in process improvement initiatives. The Utility Account Analyst is responsible for establishing, billing, adjusting, auditing, and processing all City of Mesa utility services (electric, water, gas, wastewater, solid waste, irrigation, and district cooling). This class performs related duties as required.
Responsibilities Employees in this class are expected to perform day-to-day activities independently and with initiative, attention to detail, critical thinking, and accuracy within established guidelines and procedures under general supervision. This class is distinguished from other clerical classes by the interpretive or procedural analytical work that is required. The part-time designation of this classification has been designated as a non-classified, non-merit system, at-will position. This class is FLSA non-exempt.
Qualifications Minimum Qualifications Required.
Must possess a High School Diploma or GED. A minimum of three years’ full-time experience in a utility provider environment or closely related public contact experience involving billing procedures, account maintenance, and extensive customer contact skills.
Preferred/Desirable Qualifications.
Associate's degree in Business Administration, Accounting, Finance, Data Analysis, or related field. Experience with utility-specific billing systems, researching/applying utility rate structures and codes, and resolving complex billing discrepancies is desirable. Experience performing account reconciliations and audits is desirable. Proficiency with Microsoft Excel for data analysis and reporting and demonstrated ability to analyze complex billing data is preferred. Experience with process improvement methodologies preferred. Experience in a government or regulated utility environment is desirable. Experience handling escalated customer service situations is desirable.
Link To Job Description
http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4192.pdf
A Summary of City of Mesa Benefits is linked here.
Application Questions
01
Did you receive a High School Diploma or GED? You must include and detail your education information on your application.
02
How many years of full-time work experience do you have in a utility provider environment or closely related public contact experience involving billing procedures, account maintenance, and extensive customer contact skills?
None
Some but less than 3 years
3 years or more but less than 5 years
5 years or more
03
Please describe your experience in a utility provider environment or closely related public contact experience involving billing procedures, account maintenance, and extensive customer contact skills; include dates and names of employer(s). You must detail this experience on your application. If none, type N/A.
04
Do you have experience with utility-specific billing systems, researching/applying utility rate structures and codes, and resolving complex billing discrepancies?
Yes
No
05
Please describe your experience with utility-specific billing systems, researching/applying utility rate structures and codes, and resolving complex billing discrepancies; include dates and names of employer(s). You must detail this experience on your application. If none, type N/A.
06
Please rate your experience and/or proficiency using Microsoft Excel.
Basic work experience (data entry)
Fair work experience (create and format spreadsheets)
Good work experience (graphs, charts, formulas, calculations)
Extensive work experience (macros)
Required Question
#J-18808-Ljbffr
A Utility Account Analyst is responsible for establishing and maintaining accurate utility billing. This classification ensures proper research and setup of new utility, verification of permits and requirements, and accurate and timely verification of meter billing reads and billing calculations prior to monthly utility billing statements. Primary duties include researching and establishing utility services and specialty accounts, which call for thoroughly researching requirements for new utility services, confirming all permits are in place, assigning appropriate rate codes, and ensuring compliance with relevant regulations; and coordinating with applicable City departments and account stake holders for large-scale development projects. This classification processes billing adjustments including analyzing meter data, billing discrepancies, and errors; processing corrections; and ensuring billing accuracy. Additionally, this individual handles billing exceptions such as investigating non-standard billing situations, initiating field actions as necessary to address and resolve complex account issues, and manages escalated utility billing and meter data issues requiring in-depth analysis. This role completes miscellaneous administrative functions such as supporting other utility account operations and special programs, generating and auditing reports (example: high/low usage), and participating in process improvement initiatives. The Utility Account Analyst is responsible for establishing, billing, adjusting, auditing, and processing all City of Mesa utility services (electric, water, gas, wastewater, solid waste, irrigation, and district cooling). This class performs related duties as required.
Responsibilities Employees in this class are expected to perform day-to-day activities independently and with initiative, attention to detail, critical thinking, and accuracy within established guidelines and procedures under general supervision. This class is distinguished from other clerical classes by the interpretive or procedural analytical work that is required. The part-time designation of this classification has been designated as a non-classified, non-merit system, at-will position. This class is FLSA non-exempt.
Qualifications Minimum Qualifications Required.
Must possess a High School Diploma or GED. A minimum of three years’ full-time experience in a utility provider environment or closely related public contact experience involving billing procedures, account maintenance, and extensive customer contact skills.
Preferred/Desirable Qualifications.
Associate's degree in Business Administration, Accounting, Finance, Data Analysis, or related field. Experience with utility-specific billing systems, researching/applying utility rate structures and codes, and resolving complex billing discrepancies is desirable. Experience performing account reconciliations and audits is desirable. Proficiency with Microsoft Excel for data analysis and reporting and demonstrated ability to analyze complex billing data is preferred. Experience with process improvement methodologies preferred. Experience in a government or regulated utility environment is desirable. Experience handling escalated customer service situations is desirable.
Link To Job Description
http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4192.pdf
A Summary of City of Mesa Benefits is linked here.
Application Questions
01
Did you receive a High School Diploma or GED? You must include and detail your education information on your application.
02
How many years of full-time work experience do you have in a utility provider environment or closely related public contact experience involving billing procedures, account maintenance, and extensive customer contact skills?
None
Some but less than 3 years
3 years or more but less than 5 years
5 years or more
03
Please describe your experience in a utility provider environment or closely related public contact experience involving billing procedures, account maintenance, and extensive customer contact skills; include dates and names of employer(s). You must detail this experience on your application. If none, type N/A.
04
Do you have experience with utility-specific billing systems, researching/applying utility rate structures and codes, and resolving complex billing discrepancies?
Yes
No
05
Please describe your experience with utility-specific billing systems, researching/applying utility rate structures and codes, and resolving complex billing discrepancies; include dates and names of employer(s). You must detail this experience on your application. If none, type N/A.
06
Please rate your experience and/or proficiency using Microsoft Excel.
Basic work experience (data entry)
Fair work experience (create and format spreadsheets)
Good work experience (graphs, charts, formulas, calculations)
Extensive work experience (macros)
Required Question
#J-18808-Ljbffr