Call Center Representative
BCforward, Phoenix, AZ, United States
BCforward is currently seeking a highly motivated Call Center Agent
Job Title:
Call Center Agent – Education & Compliance
Location:
Greater Phoenix or Tucson, AZ (within 1 hour)
Work Setup:
Remote (after Day 1 onsite orientation)
Job Type:
Contract (6 months, potential extension or conversion)
About the Role We are seeking a dedicated Call Center Agent to support a government agency in a fast-paced, high-volume environment. In this role, you will assist individuals and businesses with tax-related inquiries, account issues, and compliance-related questions. This is a customer-focused position requiring strong communication skills, attention to detail, and the ability to manage multiple systems simultaneously.
Key Responsibilities
Handle high-volume inbound calls related to individual and business tax inquiries
Resolve Tier 1 customer issues professionally and efficiently
Review, verify, and update customer account information during calls
Educate customers on policies, procedures, and available online resources
Assist customers with payment arrangements when applicable
Accurately document all interactions across multiple systems
Maintain compliance with policies and confidentiality standards
Meet performance metrics and participate in team engagement activities
Required Qualifications
Minimum 1 year of recent call center experience in a high-volume environment
Background in banking, financial services, insurance, or telecommunications
Strong verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Basic proficiency in Microsoft Word, Excel, and Google Workspace
Basic math skills (addition, subtraction, multiplication, division)
High school diploma or equivalent
Preferred Qualifications
Spanish‑speaking ability
Experience in banking or financial services environments
Exposure to process improvement initiatives
Associate degree or higher
Benefits We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan.
About BC forward Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best‑in‑class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our
Privacy Notice
and
CCPA Addendum . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
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Job Title:
Call Center Agent – Education & Compliance
Location:
Greater Phoenix or Tucson, AZ (within 1 hour)
Work Setup:
Remote (after Day 1 onsite orientation)
Job Type:
Contract (6 months, potential extension or conversion)
About the Role We are seeking a dedicated Call Center Agent to support a government agency in a fast-paced, high-volume environment. In this role, you will assist individuals and businesses with tax-related inquiries, account issues, and compliance-related questions. This is a customer-focused position requiring strong communication skills, attention to detail, and the ability to manage multiple systems simultaneously.
Key Responsibilities
Handle high-volume inbound calls related to individual and business tax inquiries
Resolve Tier 1 customer issues professionally and efficiently
Review, verify, and update customer account information during calls
Educate customers on policies, procedures, and available online resources
Assist customers with payment arrangements when applicable
Accurately document all interactions across multiple systems
Maintain compliance with policies and confidentiality standards
Meet performance metrics and participate in team engagement activities
Required Qualifications
Minimum 1 year of recent call center experience in a high-volume environment
Background in banking, financial services, insurance, or telecommunications
Strong verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Basic proficiency in Microsoft Word, Excel, and Google Workspace
Basic math skills (addition, subtraction, multiplication, division)
High school diploma or equivalent
Preferred Qualifications
Spanish‑speaking ability
Experience in banking or financial services environments
Exposure to process improvement initiatives
Associate degree or higher
Benefits We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan.
About BC forward Founded in 1998, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best‑in‑class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our
Privacy Notice
and
CCPA Addendum . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
#J-18808-Ljbffr