Business Relationship Support Representative - Mail Service Representative
Wells Fargo, El Monte, CA, United States
Business Relationship Support Representative In Global Payments & Liquidity (Gpl)
Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will: Handle mail support requests and support return mail procedures Oversee overall customer experience Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required qualifications: 2+ years of business relationship support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired qualifications: Previous mailroom or document handling experience Systems experience (i.e. - Service View, Hogan, OIB) Ability to navigate multiple computer systems, applications, and utilize search tools to find information Intermediate Microsoft Excel Intermediate Microsoft Office skills Previous research experience Ability to work in a dual custody environment Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Ability to work in a fast-paced heavy volume environment Job expectations: Position hours are Monday - Friday 9:00 AM - 6:00 PM This position does not offer hybrid work schedule. This position is 100% in office. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Location: 3440 E Flair Drive - El Monte, CA Salary range: $25.96 - $34.13 Hourly range Pay range: Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $25.96 - $34.13 Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement We value equal opportunity: Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will: Handle mail support requests and support return mail procedures Oversee overall customer experience Help with customer associated risk management Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required qualifications: 2+ years of business relationship support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired qualifications: Previous mailroom or document handling experience Systems experience (i.e. - Service View, Hogan, OIB) Ability to navigate multiple computer systems, applications, and utilize search tools to find information Intermediate Microsoft Excel Intermediate Microsoft Office skills Previous research experience Ability to work in a dual custody environment Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important Ability to work in a fast-paced heavy volume environment Job expectations: Position hours are Monday - Friday 9:00 AM - 6:00 PM This position does not offer hybrid work schedule. This position is 100% in office. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. Location: 3440 E Flair Drive - El Monte, CA Salary range: $25.96 - $34.13 Hourly range Pay range: Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $25.96 - $34.13 Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement We value equal opportunity: Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.