Recruiter, User Operations Job at OpenAI in San Francisco

About This Team At OpenAI, we’re here to do something extraordinary: build safe AGI that benefits everyone. That mission demands people who are not just brilliant but also deeply aligned with our values. Our Recruiting team is the gateway—connecting exceptional humans to meaningful, high-impact work. We’re a close-knit, mission-driven crew that takes pride in thoughtful, relationship-first hiring. We partner deeply with teams across OpenAI to find, engage, and support the people who will shape the future of AI. About User Operations User Operations is a critical organization at OpenAI—responsible for how we support, protect, and scale experiences for users globally. This includes functions such as Trust & Safety, Support Operations, Technical Support, and Fraud & Risk Operations. Hiring in this space is essential to ensuring our products are safe, reliable, and deliver exceptional user experiences at scale. About This Role We are looking for an experienced Recruiter to focus on building and scaling our User Operations organization. This role involves leading full‑cycle recruitment efforts, from initial role definition to offer acceptance, across Trust & Safety, Support Operations, Technical Support, and Fraud & Risk. You will own end‑to‑end hiring strategy for User Operations—partnering closely with hiring managers to identify talent needs, build strong pipelines, and drive excellence across all stages of the candidate funnel. You’ll play a key role in shaping how these teams scale globally and ensuring we bring in high‑impact talent to support our growing user base. Reporting to our Head of GTM and Business Recruiting, you will collaborate closely with hiring managers and global recruitment colleagues to ensure a seamless and effective hiring process. Your Responsibilities Manage full‑cycle recruitment for User Operations roles, including identifying talent needs, managing the recruitment process, and negotiating offers. Partner deeply with User Operations leaders to develop targeted hiring strategies across Trust & Safety, Support, Technical Support, and Risk functions. Own and drive top‑of‑funnel talent strategy—proactively sourcing, engaging, and converting high‑quality candidates in these domains. Build and maintain strong pipelines for high‑volume and specialized roles within User Operations. Ensure an outstanding candidate experience by representing OpenAI professionally and upholding our commitment to diversity and inclusion in all hiring practices. Collaborate with internal teams such as HR, Legal, and Compensation to ensure compliance and operational excellence throughout the recruitment lifecycle. Utilize advanced sourcing strategies and tools to attract and engage top‑tier candidates, with a focus on enhancing diversity within our teams. Provide expert guidance to hiring managers on interviewing best practices, candidate evaluation, and market insights specific to User Operations talent. We’re Seeking 7+ years of full‑cycle recruiting experience, particularly within in‑house environments at high‑growth companies. Strong experience hiring for User Operations, Trust & Safety, Support, Technical Support, or Fraud & Risk organizations. Demonstrated success in building and managing top‑of‑funnel pipelines through advanced sourcing strategies. Excellent communication skills and the ability to engage effectively with diverse teams and stakeholders across cultures. A high level of adaptability in fast‑paced, evolving environments—balancing strategic vision with hands‑on execution. A continuous improvement mindset and the ability to evolve processes to meet global hiring needs. Proficiency with ATS and sourcing platforms such as Ashby, LinkedIn Recruiter, and other modern recruitment tools. Workplace & Location This role can be based in our San Francisco or New York City office. We are also considering applications to work remotely from within the U.S. If you're remote, we ask that you're open to occasional visits to our HQ when it makes sense for your role. When applying, let us know which location(s) work for you. If you're joining us in person, we offer relocation support and follow a hybrid schedule: three days a week in the office, with the option to work from home on Thursdays and Fridays. Our offices are set up for focus and connection—with adjustable desks, phone booths, conference rooms, stocked kitchens, and cozy spots to unwind or catch up with teammates. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for U.S.-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non‑public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non‑compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation Range: $216K - $240K #J-18808-Ljbffr

In Summary: Openai is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity . We're looking for an experienced Recruiter to focus on building and scaling our User Operations organization . This role involves leading full-cycle recruitment efforts, from initial role definition to offer acceptance . En Español:

Reclutador de Openai

En Openai, estamos aquí para hacer algo extraordinario: construir una AGI segura que beneficie a todos. Esa misión requiere personas que no solo sean brillantes sino también profundamente alineadas con nuestros valores. Nuestro equipo de reclutamiento es la puerta de entrada que conecta a humanos excepcionales a un trabajo significativo y de alto impacto. Somos un equipo unido, impulsado por la misión que se enorgullece de contratación reflexiva y relacionada primero.

User Operations es una organización crítica de Openairesresponsable por la forma en que apoyamos, protegemos y escalamos las experiencias para los usuarios a nivel mundial. Esto incluye funciones como Trust & Safety, Operaciones de Soporte, Apoyo Técnico y operaciones de Fraude & Risk.

Buscamos un Reclutador experimentado para centrarse en construir y ampliar nuestra organización de Operaciones del Usuario.

Poseerás una estrategia de contratación de extremo a extremo para User Operations, asociándote estrechamente con los gerentes de reclutamiento para identificar las necesidades de talento, construir fuertes tuberías y impulsar la excelencia en todas las etapas del embudo de candidatos.

Informando a nuestro Jefe de GTM y Reclutamiento Empresarial, colaborará estrechamente con los gerentes de contratación y colegas globales para garantizar un proceso de reclutamiento fluido y efectivo.

Sus responsabilidades:

• Gestionar el reclutamiento de ciclo completo para las funciones de Operaciones del Usuario, incluida la identificación de necesidades de talento, gestionar el proceso de contratación y negociar ofertas.
• Colaborar en profundidad con los líderes de Operaciones del Usuario para desarrollar estrategias específicas de contratación a través de las funciones de confianza y seguridad, soporte, apoyo técnico y riesgo.
• Poseer y gestionar una estrategia de talento superior para conseguir, atraer y convertir candidatos de alta calidad en estos ámbitos.
• Construir y mantener tuberías sólidas para funciones de gran volumen y especializadas dentro de las operaciones del usuario.
• Garantizar una experiencia excepcional para los candidatos representando a Openai profesionalmente y manteniendo nuestro compromiso con la diversidad e inclusión en todas las prácticas de contratación.
• Colaborar con equipos internos como RH, Legal y Compensation para garantizar el cumplimiento y la excelencia operativa durante todo el ciclo de vida del reclutamiento.
• Utilice estrategias y herramientas de abastecimiento avanzadas para atraer e involucrar a los candidatos de primer nivel, centrándose en aumentar la diversidad dentro de nuestros equipos.
• Proporcionar orientación experta a los gerentes de contratación sobre entrevistas con las mejores prácticas, la evaluación de candidatos y conocimientos del mercado específicos para el talento de Operaciones de Usuarios.

Estamos buscando:

• 7+ años de experiencia en reclutamiento a ciclo completo, especialmente dentro de entornos internos en empresas de alto crecimiento.
• Una experiencia sólida en la contratación de organizaciones de operaciones para usuarios, confianza y seguridad, apoyo, soporte técnico o fraude y riesgo.
• Se ha demostrado un éxito en la construcción y gestión de tuberías superiores mediante estrategias avanzadas de abastecimiento.
• Excelentes habilidades de comunicación y la capacidad para interactuar eficazmente con equipos diversos y partes interesadas en todas las culturas.
• Un alto nivel de adaptabilidad en entornos rápidos y en evolución, que equilibra la visión estratégica con la ejecución práctica.
• Una mentalidad de mejora continua y la capacidad de evolucionar los procesos para satisfacer las necesidades globales de contratación.
• Proficiencia en ATS y plataformas de abastecimiento como Ashby, LinkedIn Recruiter y otras herramientas modernas de reclutamiento.

Trabajo y ubicación:

Este papel puede estar basado en nuestra oficina de San Francisco o Nueva York. También estamos considerando solicitudes para trabajar remotamente desde dentro de los EE.UU. Si usted es remoto, le pedimos que esté abierto a visitas ocasionales a nuestro cuartel general cuando tenga sentido para su rol.

Cuando solicite, háganos saber qué ubicaciones funcionan para usted.

Si se une a nosotros en persona, ofrecemos soporte de reubicación y seguimos un horario híbrido: tres días por semana en la oficina, con la opción de trabajar desde casa los jueves y viernes.

Openai es una empresa de investigación y despliegue de IA dedicada a garantizar que la inteligencia artificial de propósito general beneficie a toda la humanidad. Empujamos los límites de las capacidades de los sistemas de AI y buscamos desplegarlos con seguridad en el mundo a través de nuestros productos.

Somos un empleador de igualdad de oportunidades y no discriminamos por raza, religión, color, origen nacional, sexo, orientación sexual, edad, estatus de veterano, discapacidad, información genética u otra característica legalmente protegida aplicable.