ICONMA is hiring: UX/CX Designer in Readington

Our Client, a Property and Casualty Insurance company, is looking for a UX/CX Designer for their Whitehouse Station, NJ/Philadelphia, PA/Hybrid location. Research & Strategy Plan and conduct user research (interviews, contextual inquiry, surveys) with both internal users and end customers across PRS digital touchpoints. Synthesize quantitative data (analytics, funnel metrics) and qualitative insights into clear opportunity areas and design hypotheses. Map current‑state journeys to identify pain points, handoff gaps, and moments that matter — including those driven by underlying data or system constraints. Design & Prototyping Translate research insights into wireframes, user flows, interaction models, and high‑fidelity prototypes using Figma, FigJam, Full Story, Medallia. Design for technically constrained environments — working within API limitations, data availability windows, and legacy system architectures without sacrificing usability. Produce clear design specs, annotated mockups, and component documentation to support seamless developer handoffs. Participate in iterative design sprints, treating the first version as a starting point, not a finished product. Validation & Testing Plan and facilitate moderated and unmoderated usability testing sessions; synthesize findings into actionable design revisions. Establish and track UX success metrics (task completion, error rates, CSAT, NPS) to demonstrate the impact of design decisions. Run A/B or multivariate tests in collaboration with data and analytics partners where applicable. Cross‑Functional Collaboration Serve as the UX voice in sprint planning, backlog grooming, and technical architecture discussions — translating user needs into requirements IT and data teams can act on. Partner closely with data engineers and IT architects to understand what is technically feasible and identify creative paths to deliver great experiences within those boundaries. Present design work to senior stakeholders and business leaders with clarity, confidence, and a compelling narrative grounded in user evidence. Champion a culture of customer‑centric decision‑making across the organization without losing sight of business and technology goals. Requirements 5+ years of end‑to‑end UX/CX design experience across web and mobile applications, with a strong portfolio demonstrating delivered, production‑quality work. Demonstrated experience designing for technically complex or data‑rich environments — enterprise software, fintech, insurtech, or similar regulated industries strongly preferred. Fluency in Figma and FigJam for wireframing, prototyping, and collaborative whiteboarding. Hands‑on experience conducting user research, usability testing, and synthesizing mixed‑methods data to drive design decisions. Proven ability to collaborate directly with IT, engineering, and data teams — you understand (and aren't intimidated by) technical architecture conversations. Experience working within Agile/Scrum delivery environments; comfortable in fast‑moving sprint cycles. Strong communication and facilitation skills — you can present design rationale to a VP and pair on implementation details with a developer in the same day. Track record of balancing user needs, business goals, and technical constraints to ship pragmatic, high‑quality experiences. Insurance or financial services domain knowledge, especially personal lines (home, auto, valuables). Experience designing for or alongside data engineering and analytics teams — familiarity with data pipelines, reporting tools, or business intelligence UX. Exposure to accessibility standards (WCAG 2.1 AA) and inclusive design practices. Experience with service design methods (service blueprints, ecosystem mapping) in addition to product UX. Background in design systems contribution or governance. Bachelor's degree in UX Design, Human‑Computer Interaction, Interaction Design, Cognitive Science, or a related field — or equivalent demonstrated professional experience. Degree is secondary to portfolio quality and depth of practice. Work on consequential products — insurance experiences that matter to customers during moments of real need. Genuine seat at the table — the CX Lead is an executive sponsor with direct access to business decision‑makers. Technically rich environment — meaningful collaboration with IT and data partners, not just a design hand‑off process. Opportunity to establish repeatable UX practices and leave behind lasting process improvements during your engagement. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. #J-18808-Ljbffr