Customer Service Representative - National Accounts
RJ Schinner Co., Inc., Branch, LA, United States
RJ Schinner is celebrating 75 years in business! Our journey started back in 1951. Today, we’re proud to have 20 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials – from paper goods and foodservice packaging to cleaning supplies.
Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by BizTimes’ Future 50 Program as one of the fastest-growing privately-owned companies in southeastern Wisconsin.
But what really matters? The people behind it all. When you join RJ Schinner, you’re not just taking a job — you’re becoming part of a team that values hard work, celebrates success, and believes in growing together.
Customer Service Representative Summary Full-time | Monday-Friday | 8:00 am - 5:00 pm
The Customer Service Rep for National Accounts ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.
Customer Service Representative Benefits
Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
Two weeks’ paid time off your first year, paid holidays and paid leave program
Internal advancement opportunity
Up-to-date technology and operations equipment
New-hire and on-going training opportunities
Regular Employee Appreciation events
Employee pricing program on RJ Schinner sold products
½ off RJ Schinner Apparel, and much more!
Customer Service Representative Qualifications
1-3 years of effective customer support experience
Strong phone skills
Dynamic active listening skills
Impassioned customer satisfaction focus
Solid ability to effectively adapt and respond to different types of situations
Proven ability to prioritize and manage time efficiently
Customer Service Representative Duties
Builds sustainable relationships of trust through open and interactive communication
Meets call handling and order entry quotas
Handles complaints, provide appropriate solutions and alternatives
Keeps records and track the pricing for customers
Reviews Deduction Lists, Credit Report, and Pricing Over-Ride Report
Communicates with Warehouse Managers on late, large and/or add on of orders
Works closely with other Customer Service Reps to encourage a teamwork environment
Expedites Reports (back orders/open orders)
Tracks status of products and stock requests with Purchasing team
Preferred Qualifications
Customer support experience in a wholesale redistribution environment
Familiarity with Eclipse (AS400)/Solar (Window based) system
Location: On-Site N89W14700 Patrita Drive | Menomonee Falls WI | 53051
www.rjschinner.com
R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.
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Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by BizTimes’ Future 50 Program as one of the fastest-growing privately-owned companies in southeastern Wisconsin.
But what really matters? The people behind it all. When you join RJ Schinner, you’re not just taking a job — you’re becoming part of a team that values hard work, celebrates success, and believes in growing together.
Customer Service Representative Summary Full-time | Monday-Friday | 8:00 am - 5:00 pm
The Customer Service Rep for National Accounts ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.
Customer Service Representative Benefits
Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
Two weeks’ paid time off your first year, paid holidays and paid leave program
Internal advancement opportunity
Up-to-date technology and operations equipment
New-hire and on-going training opportunities
Regular Employee Appreciation events
Employee pricing program on RJ Schinner sold products
½ off RJ Schinner Apparel, and much more!
Customer Service Representative Qualifications
1-3 years of effective customer support experience
Strong phone skills
Dynamic active listening skills
Impassioned customer satisfaction focus
Solid ability to effectively adapt and respond to different types of situations
Proven ability to prioritize and manage time efficiently
Customer Service Representative Duties
Builds sustainable relationships of trust through open and interactive communication
Meets call handling and order entry quotas
Handles complaints, provide appropriate solutions and alternatives
Keeps records and track the pricing for customers
Reviews Deduction Lists, Credit Report, and Pricing Over-Ride Report
Communicates with Warehouse Managers on late, large and/or add on of orders
Works closely with other Customer Service Reps to encourage a teamwork environment
Expedites Reports (back orders/open orders)
Tracks status of products and stock requests with Purchasing team
Preferred Qualifications
Customer support experience in a wholesale redistribution environment
Familiarity with Eclipse (AS400)/Solar (Window based) system
Location: On-Site N89W14700 Patrita Drive | Menomonee Falls WI | 53051
www.rjschinner.com
R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.
#J-18808-Ljbffr