Employee Relations Specialist I

# Where Purpose and Opportunity AlignEmployee Relations Specialist I page is loaded## Employee Relations Specialist Ilocations:

Lewisville, TXtime type:

Full timeposted on:

Posted Todayjob requisition id:

R0215910**Service Center**CSCS TX**Job Summary**The **Employee Relations Specialist 1** is an entry-level ER professional who supports the Caliber Teammate Relations Center of Excellence (TR COE) team. This role assists in the management and resolution of low-to-moderate complexity workplace issues and provides administrative support. Working closely with TRCOE Team, leadership and Human Resource Business Partners(HRBPs), the Specialist ensures compliance, aids in investigations, and fosters a positive work environment, thereby enhancing the company culture and supporting our purpose of Restoring the Rhythm of Your Life.**Key Responsibilities*** **Teammate and Manager Support:** Serve as an initial point of contact for teammates and management regarding possible issues concerning company policies, procedures, and workplace violations. Assist in the management and triage of cases from the Caliber Ethics Line.* **Case Management:** Assist in documenting and tracking teammate relations cases within Workday and HR Acuity. This includes maintaining accurate and confidential records and preparing case summaries.* **Investigations:** Support Employee Relations Partners and TR COE in basic review into teammate/manager complaints. This may include gathering initial information, scheduling interviews, organizing documentation and the handling of lower risk level teammate relations cases.* **Policy Guidance:** Help interpret and explain company policies to teammate and managers, ensuring everyone understands their rights and responsibilities.* **Compliance:** Stay up to date on federal, state, and local employment laws and assist in ensuring the company's practices are compliant.* **Administrative Support:** Provide administrative support to the TR COE team, including preparing reports, creating presentations, and managing departmental files.* **Collaboration:** Work with the broader HR team and other departments to support a positive and productive work culture.* **Termination Support:** Coordinate and process involuntary and voluntary separation paperwork and logistics, as assigned.**Qualifications*** Bachelor’s degree in human resources, business administration, or a related field; *or* a combination of relevant professional certifications and extensive work experience demonstrating comparable knowledge and skills.* 1–2 years of experience in an HR Business Partner or Employee Relations (ER) role and foundational knowledge of federal and state employment laws* Strong communication and interpersonal skills, with the ability to handle sensitive conversations with empathy and professionalism. Able to have a high level of discretion and the ability to maintain confidentiality.* Excellent organizational skills and attention to detail.* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with case management systems. Experience with Workday and HR Acuity case management systems is preferred.* Bilingual in Spanish is preferred.This job description is not an exhaustive list of all responsibilities, duties, and skills. Other duties may be assigned, and responsibilities may change as business needs evolve. We are an Equal Opportunity Employer and value diversity at our company.**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.****About Caliber**Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including , one of the nation's largest auto collision repair providers across more than 40 states and

for glass repair and replacement.Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of (R), Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber atAt Caliber, our purpose is Restoring the Rhythm of Your Life(R). It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday.Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and trainingCaliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com. #J-18808-Ljbffr