Contract Customer Service Rep
LanceSoft Inc, Durham, NC, United States
Title: Customer Service Rep | Location: Research Triangle Park, NC 27709 | Shift: 1st Shift (8:00AM-5:00PM) | Duration: 0-12 Month | Pay: $35.00/Hour
Job Duties / Responsibilities
The role is responsible for ensuring that internal and external customers have a positive experience that meets or exceed their expectation while adhering to core business metrics. Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries. Internal customers such as the sales team, planning, logistics, credit, controlling, marketing and quality. Verifies order parameters such as availability, specifications, pricing, delivery options, etc..., and directly initiates the necessary actions required to resolve any differences between the customer's requirements and company's ability to satisfy them. Prepares reports and maintains key business tracking information during the season. Process Non-Conformance in SAP. Tracks complaints and identifies opportunities for corrective and preventive actions. Education
Certificate or diploma in Business Administration or Marketing Experience
Minimum 2 years of experience in a business or customer service-related role Experience with the Order-to-Cash process SAP experience required (S/4 HANA preferred) Medium to advanced Excel skills (including VLOOKUP) Proficiency in Microsoft Office programs Skills & Competencies
Strong analytical and reporting skills Effective problem-solving abilities Strong written and verbal communication skills Ability to prioritize and make decisions in a dynamic environment Strong teamwork and collaboration skills
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The role is responsible for ensuring that internal and external customers have a positive experience that meets or exceed their expectation while adhering to core business metrics. Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries. Internal customers such as the sales team, planning, logistics, credit, controlling, marketing and quality. Verifies order parameters such as availability, specifications, pricing, delivery options, etc..., and directly initiates the necessary actions required to resolve any differences between the customer's requirements and company's ability to satisfy them. Prepares reports and maintains key business tracking information during the season. Process Non-Conformance in SAP. Tracks complaints and identifies opportunities for corrective and preventive actions. Education
Certificate or diploma in Business Administration or Marketing Experience
Minimum 2 years of experience in a business or customer service-related role Experience with the Order-to-Cash process SAP experience required (S/4 HANA preferred) Medium to advanced Excel skills (including VLOOKUP) Proficiency in Microsoft Office programs Skills & Competencies
Strong analytical and reporting skills Effective problem-solving abilities Strong written and verbal communication skills Ability to prioritize and make decisions in a dynamic environment Strong teamwork and collaboration skills
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