Commercial Sales Support Consultant
Equifax, Inc., Chicago, IL, United States
The Sales Support Consultant is a problem solver providing support to the account team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.
This role will be based out of our One Atlantic Center office in midtown and will follow a hybrid work schedule with Tuesday, Wednesday, and Thursday in-office.
What you will do
Scale customer engagement of sales team
Maximize sales resources’ selling time by taking on back-office tasks
Connect with and coordinate internal resources to streamline contract-to-boarding processes
Support issue resolution around billing and general customer service
Assist with inquiries regarding billing, pricing, contracts, reporting and research
Perform sales administrative tasks (revenue tracking, etc.)
Review and monitor sales leads
Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship
Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue
Maintain tools to support the sales teams
Generate client reporting and client dashboards
Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
Coordinate with Customer Success Managers to support customer training and onboarding
Assist sales with entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
Analyze sales performance records, interpret results
Review quarterly compensation for accurate payout
What experience you need
2-5 years of B2B sales support, customer service, or related customer-facing experience
Bachelor's degree in Business Administration, Marketing, Communications or the equivalent years of industry experience
Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, Zoho) for data entry, account management, lead tracking, and reporting
Proficiency with the Google Suite
Strong verbal and written communication
The ability to juggle multiple tasks simultaneously, prioritize deadlines, and manage a high-volume workload
Consistent with Equifax’s 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday Thursday in the Equifax office
What could set you apart
A customer-focused mindset and attention to detail
Intellectual curiosity and insights driven nature
Ability to deliver results and play to win
Execution excellence
A sense of urgency, agility, and grit
Strong integrity and sense of personal accountability
Ability to work as one aligned global team (#OneEquifax)
#J-18808-Ljbffr
This role will be based out of our One Atlantic Center office in midtown and will follow a hybrid work schedule with Tuesday, Wednesday, and Thursday in-office.
What you will do
Scale customer engagement of sales team
Maximize sales resources’ selling time by taking on back-office tasks
Connect with and coordinate internal resources to streamline contract-to-boarding processes
Support issue resolution around billing and general customer service
Assist with inquiries regarding billing, pricing, contracts, reporting and research
Perform sales administrative tasks (revenue tracking, etc.)
Review and monitor sales leads
Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship
Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue
Maintain tools to support the sales teams
Generate client reporting and client dashboards
Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
Coordinate with Customer Success Managers to support customer training and onboarding
Assist sales with entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
Analyze sales performance records, interpret results
Review quarterly compensation for accurate payout
What experience you need
2-5 years of B2B sales support, customer service, or related customer-facing experience
Bachelor's degree in Business Administration, Marketing, Communications or the equivalent years of industry experience
Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, Zoho) for data entry, account management, lead tracking, and reporting
Proficiency with the Google Suite
Strong verbal and written communication
The ability to juggle multiple tasks simultaneously, prioritize deadlines, and manage a high-volume workload
Consistent with Equifax’s 3/2+2 flexible work framework, a willingness to work Tuesday, Wednesday Thursday in the Equifax office
What could set you apart
A customer-focused mindset and attention to detail
Intellectual curiosity and insights driven nature
Ability to deliver results and play to win
Execution excellence
A sense of urgency, agility, and grit
Strong integrity and sense of personal accountability
Ability to work as one aligned global team (#OneEquifax)
#J-18808-Ljbffr