Operations Director, SPBM - Archimedes
Navitus Health Solutions, LLC, Brentwood, TN, United States
Company
Archimedes
About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost.
We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range USD $0.00 - USD $0.00 /Yr.
STAR Bonus % (At Risk Maximum) 0.00 - Ineligible
Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm - Hybrid
Overview The Operations Director is a highly motivated professional with 5+ years of experience successfully managing complex operations. This individual is responsible for strategic and tactical execution and management of claims, contact center and various other operations.
Responsibilities Job Duties Include:
Financial & Operational Management
Oversee financial outcomes, including claims loading, adjudication, and payments
Manage all aspects of operations and ensure efficiency
Develop and implement strategic plans aligned with company objectives
Meet financial and performance goals, including budget preparation
Leadership & Team Development
Provide vision for call center goals and lead a multi-site team
Foster a collaborative, employee-focused work environment
Provide ongoing formal training to team members
Supervise managers and supervisors to enhance performance
Process Improvement & Analytics
Conduct data analysis and present insights to stakeholders
Establish and monitor key performance indicators (KPIs)
Implement best practices to optimize effectiveness
Drive process improvements for scalability and efficiency
Cross-Functional & Client Engagement
Manage projects across functions and support corporate initiatives
Collaborate with departments like clinical, IT,
Own pharmacy and vendor relationships for claims processing, call routing, reporting, and communication
Vendor and client-facing as needed
Customer Experience & Service Quality
Foster a customer-centric culture and enhance customer satisfaction
Oversee call center operations, ensuring service quality and adherence to metrics
Implement strategies for customer loyalty and consistency in messaging
Qualifications Essential Background Requirements
Experience & Industry Knowledge
5+ years in healthcare-related operations roles
Preferred knowledge of Pharmacy Benefit Management (PBM) operations and industry
Strategic & Leadership Skills
Strong strategic thinking and problem-solving abilities
Ability to prioritize work for cross-functional teams
Excellent people leadership skills with servant leadership attributes
Technical & Operational Expertise
Proficiency in Microsoft Office, email, and internet tools
Experience in Call Center Software Management
Expertise in Operations Team Management
Communication & Interpersonal Skills
Strong verbal and written communication, presentation, and negotiation skills
Ability to engage with stakeholders effectively
Additional Requirements:
Willingness to travel as needed to meet goals
Location : Address 5250 Virginia Way Ste 300
Location : City Brentwood
Location : State/Province TN
Location : Postal Code 37027
Location : Country US
#J-18808-Ljbffr
About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost.
We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range USD $0.00 - USD $0.00 /Yr.
STAR Bonus % (At Risk Maximum) 0.00 - Ineligible
Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm - Hybrid
Overview The Operations Director is a highly motivated professional with 5+ years of experience successfully managing complex operations. This individual is responsible for strategic and tactical execution and management of claims, contact center and various other operations.
Responsibilities Job Duties Include:
Financial & Operational Management
Oversee financial outcomes, including claims loading, adjudication, and payments
Manage all aspects of operations and ensure efficiency
Develop and implement strategic plans aligned with company objectives
Meet financial and performance goals, including budget preparation
Leadership & Team Development
Provide vision for call center goals and lead a multi-site team
Foster a collaborative, employee-focused work environment
Provide ongoing formal training to team members
Supervise managers and supervisors to enhance performance
Process Improvement & Analytics
Conduct data analysis and present insights to stakeholders
Establish and monitor key performance indicators (KPIs)
Implement best practices to optimize effectiveness
Drive process improvements for scalability and efficiency
Cross-Functional & Client Engagement
Manage projects across functions and support corporate initiatives
Collaborate with departments like clinical, IT,
Own pharmacy and vendor relationships for claims processing, call routing, reporting, and communication
Vendor and client-facing as needed
Customer Experience & Service Quality
Foster a customer-centric culture and enhance customer satisfaction
Oversee call center operations, ensuring service quality and adherence to metrics
Implement strategies for customer loyalty and consistency in messaging
Qualifications Essential Background Requirements
Experience & Industry Knowledge
5+ years in healthcare-related operations roles
Preferred knowledge of Pharmacy Benefit Management (PBM) operations and industry
Strategic & Leadership Skills
Strong strategic thinking and problem-solving abilities
Ability to prioritize work for cross-functional teams
Excellent people leadership skills with servant leadership attributes
Technical & Operational Expertise
Proficiency in Microsoft Office, email, and internet tools
Experience in Call Center Software Management
Expertise in Operations Team Management
Communication & Interpersonal Skills
Strong verbal and written communication, presentation, and negotiation skills
Ability to engage with stakeholders effectively
Additional Requirements:
Willingness to travel as needed to meet goals
Location : Address 5250 Virginia Way Ste 300
Location : City Brentwood
Location : State/Province TN
Location : Postal Code 37027
Location : Country US
#J-18808-Ljbffr