Customer Service Representative
AM/PM Animal Hospital, Los Angeles, CA, United States
AM/PM Door
AM/PM Door is a trusted provider of commercial doors and docks. We are committed to delivering fast, reliable service to our customers and take pride in the professionalism of our team from the first call to job completion.
Position Overview The Customer Service Representative (CSR) serves as the first point of contact for our customers and plays a critical role in delivering a positive service experience. This role is responsible for handling inbound calls, booking jobs, coordinating scheduling, and supporting the operations team with day-to-day administrative functions. The ideal candidate is organized, professional, and thrives in a fast-paced environment.
Customer Communication
Answer incoming customer calls in a professional and courteous manner
Respond to customer inquiries via phone and email in a timely fashion
Provide accurate information on services, scheduling, and basic pricing or estimates as directed
Job Booking & Scheduling
Book jobs and service appointments accurately in the scheduling system
Confirm appointment details with customers and internal teams
Coordinate with technicians and service staff to ensure schedules are accurate and up to date
Administrative Support
Perform general administrative duties related to customer accounts and service orders
Enter and update customer information and job details accurately in the system
Manage and organize emails related to jobs, follow-ups, and customer requests
Follow-Ups & Service Quality
Conduct follow-up calls and emails as needed (e.g., post-service check-ins, rescheduling, additional work)
Track open items and ensure timely responses to customer needs
Escalate customer issues or service concerns to the appropriate manager when needed
Work closely with service coordinators, technicians, and management to support smooth operations
Communicate clearly regarding job status, customer expectations, and scheduling changes
Qualifications Experience
Previous experience in customer service, call center, office admin, or dispatch/scheduling role preferred
Background in a service, trades, or construction-related environment is a plus but not required
Skills
Strong verbal and written communication skills
Comfortable handling high call volume and multitasking in a busy environment
Good organizational skills with strong attention to detail
Basic computer proficiency including email, calendars, and data entry; CRM or scheduling software experience is a plus
Attributes
Customer-focused, professional, and dependable
Reliable with the ability to follow established processes and procedures
Adaptable in a fast-paced environment with shifting priorities
Team-oriented with a positive, solution-focused approach
Compensation & Schedule Schedule: Full-Time | Monday - Friday, 8:00 a.m. - 5:00 p.m. (schedule subject to business needs)
Compensation: $18-$22 per hour, commensurate with experience
Benefits: Health, Vision, and Dental Insurance; PTO, 401(k), etc.
AM/PM Door is an Equal Opportunity Employer.
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Position Overview The Customer Service Representative (CSR) serves as the first point of contact for our customers and plays a critical role in delivering a positive service experience. This role is responsible for handling inbound calls, booking jobs, coordinating scheduling, and supporting the operations team with day-to-day administrative functions. The ideal candidate is organized, professional, and thrives in a fast-paced environment.
Customer Communication
Answer incoming customer calls in a professional and courteous manner
Respond to customer inquiries via phone and email in a timely fashion
Provide accurate information on services, scheduling, and basic pricing or estimates as directed
Job Booking & Scheduling
Book jobs and service appointments accurately in the scheduling system
Confirm appointment details with customers and internal teams
Coordinate with technicians and service staff to ensure schedules are accurate and up to date
Administrative Support
Perform general administrative duties related to customer accounts and service orders
Enter and update customer information and job details accurately in the system
Manage and organize emails related to jobs, follow-ups, and customer requests
Follow-Ups & Service Quality
Conduct follow-up calls and emails as needed (e.g., post-service check-ins, rescheduling, additional work)
Track open items and ensure timely responses to customer needs
Escalate customer issues or service concerns to the appropriate manager when needed
Work closely with service coordinators, technicians, and management to support smooth operations
Communicate clearly regarding job status, customer expectations, and scheduling changes
Qualifications Experience
Previous experience in customer service, call center, office admin, or dispatch/scheduling role preferred
Background in a service, trades, or construction-related environment is a plus but not required
Skills
Strong verbal and written communication skills
Comfortable handling high call volume and multitasking in a busy environment
Good organizational skills with strong attention to detail
Basic computer proficiency including email, calendars, and data entry; CRM or scheduling software experience is a plus
Attributes
Customer-focused, professional, and dependable
Reliable with the ability to follow established processes and procedures
Adaptable in a fast-paced environment with shifting priorities
Team-oriented with a positive, solution-focused approach
Compensation & Schedule Schedule: Full-Time | Monday - Friday, 8:00 a.m. - 5:00 p.m. (schedule subject to business needs)
Compensation: $18-$22 per hour, commensurate with experience
Benefits: Health, Vision, and Dental Insurance; PTO, 401(k), etc.
AM/PM Door is an Equal Opportunity Employer.
#J-18808-Ljbffr