Customer Service Representative
CMC, Baton Rouge, LA, United States
There's more to CMC than our products, the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:
Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid‑time Off and Vacation
4.5% Company Match 401(k) plan
Competitive Compensation and Bonuses
Company‑paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities
Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Serve as first line functional support for end‑users on HR systems
Process orders accurately and efficiently through CMC’s computer systems
Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability
Maintain up‑to‑date product knowledge to support accurate quoting and order fulfillment
Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction
Assist with handling cash transactions and reconciling daily reports as needed
Resolve customer issues promptly and follow up to ensure full resolution and satisfaction
Assist with maintaining showroom display of products while keeping track of inventory and replenishing stock as needed
Perform other administrative and support duties as needed
What You'll Need
1‑3 years of experience in a customer‑facing role, preferably in construction or industrial services
Proficient level of computer skills; MS Word, Excel, Outlook and Internet Explorer/Chrome
Decision‑making abilities with excellent customer service in verbal and written communication
Ability to work as a team player in a fast‑paced environment, with excellent work ethic, attention to detail, and organizational skills
Bilingual verbal and written communication in English‑Spanish preferred
Good math skills required
Forklift experience preferred
Ability to carry, push, and pull up to 50 lbs
Your Education
High School Diploma or GED required
Bachelor’s degree preferred
We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.
If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let’s build a better world!
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
#J-18808-Ljbffr
Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid‑time Off and Vacation
4.5% Company Match 401(k) plan
Competitive Compensation and Bonuses
Company‑paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities
Why This Job CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Serve as first line functional support for end‑users on HR systems
Process orders accurately and efficiently through CMC’s computer systems
Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability
Maintain up‑to‑date product knowledge to support accurate quoting and order fulfillment
Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction
Assist with handling cash transactions and reconciling daily reports as needed
Resolve customer issues promptly and follow up to ensure full resolution and satisfaction
Assist with maintaining showroom display of products while keeping track of inventory and replenishing stock as needed
Perform other administrative and support duties as needed
What You'll Need
1‑3 years of experience in a customer‑facing role, preferably in construction or industrial services
Proficient level of computer skills; MS Word, Excel, Outlook and Internet Explorer/Chrome
Decision‑making abilities with excellent customer service in verbal and written communication
Ability to work as a team player in a fast‑paced environment, with excellent work ethic, attention to detail, and organizational skills
Bilingual verbal and written communication in English‑Spanish preferred
Good math skills required
Forklift experience preferred
Ability to carry, push, and pull up to 50 lbs
Your Education
High School Diploma or GED required
Bachelor’s degree preferred
We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.
If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let’s build a better world!
CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
#J-18808-Ljbffr