International Customer Service Rep
Artivion, Kennesaw, GA, United States
Description
Company Overview
Headquartered in suburban Atlanta, Georgia, Artivion, Inc. is a medical device company focused on developing simple, elegant solutions that address cardiac and vascular surgeons' most difficult challenges in treating patients with aortic diseases. Artivion's four major groups of products include: aortic stent grafts, surgical sealants, On-X mechanical heart valves, and implantable cardiac and vascular human tissues. Artivion has over 1,400 employees worldwide with sales representation in over 100 countries. The Company has manufacturing facilities located in Atlanta, Georgia, Austin, Texas and Hechingen, Germany. Additionally, it has sales and distribution offices in various countries throughout Europe, Asia, and South America. For additional information about Artivion, visit our website, www.artivion.com.
Position Objective To perform various tasks needed to support the International Customer Account Lead position without having an assigned sales region. This support role requires a basic understanding and working knowledge of customer service functions and is intended to provide back‑up support for the Lead position when needed.
Responsibilities
Take calls and assist customer account lead as needed
Provide oversight for the large SG tissue allocations to Canadian accounts
Address customer inquiries and provide information about Artivion's services, products, and ordering processes
Assist lead in resolving account issues
Work closely with the Shipping teams at both US sites
Work with Regional Sales Leaders to support sales and logistics needs
Work with Finance and Accounting teams for monthly revenue recognition for APAC distributors
Qualifications
HS Diploma or equivalent, some college preferred
Excellent written and verbal communication skills
Ability to multi-task, prioritize, and manage time effectively
Demonstrated proficiency in international business and distribution practices
Able to work well under pressure and meet deadlines
Knowledge of SAP, Outlook and Dynamics 365 (CRM) preferred
Prefer bilingual or multilingual with focus on Spanish, French and German languages
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Position Objective To perform various tasks needed to support the International Customer Account Lead position without having an assigned sales region. This support role requires a basic understanding and working knowledge of customer service functions and is intended to provide back‑up support for the Lead position when needed.
Responsibilities
Take calls and assist customer account lead as needed
Provide oversight for the large SG tissue allocations to Canadian accounts
Address customer inquiries and provide information about Artivion's services, products, and ordering processes
Assist lead in resolving account issues
Work closely with the Shipping teams at both US sites
Work with Regional Sales Leaders to support sales and logistics needs
Work with Finance and Accounting teams for monthly revenue recognition for APAC distributors
Qualifications
HS Diploma or equivalent, some college preferred
Excellent written and verbal communication skills
Ability to multi-task, prioritize, and manage time effectively
Demonstrated proficiency in international business and distribution practices
Able to work well under pressure and meet deadlines
Knowledge of SAP, Outlook and Dynamics 365 (CRM) preferred
Prefer bilingual or multilingual with focus on Spanish, French and German languages
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr