Collections & Customer Retention Specialist
Team Pest USA, Loganville, GA, United States
Collections & Customer Retention Specialist
Help customers. Strengthen relationships. Drive results.
We are seeking a motivated and customer-focused
Collections & Retention Specialist
to join our growing pest control team. This role is ideal for someone who can confidently manage accounts receivable while maintaining a high level of professionalism and customer care. You'll play a key role in reducing past-due accounts, improving customer retention, and supporting overall branch success.
Key Responsibilities
Manage and collect on past-due customer accounts in a timely and professional manner
Make outbound and receive inbound calls regarding billing, payments, and account status
Work with customers to resolve payment issues, establish payment arrangements, and upsell services
Identify opportunities to retain customers by addressing concerns and offering solutions
Process payments and update customer account information accurately in the system
Collaborate with branch staff to ensure a seamless customer experience
Maintain detailed records of collection efforts and customer interactions
Escalate complex issues as needed while maintaining customer satisfaction
Support overall accounts receivable goals and company initiatives
Qualifications
2+ years of experience in collections, customer retention, or customer service
Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism and empathy
Detail-oriented with strong organizational skills
Comfortable working in a fast-paced, high-volume environment
Pest control or service industry experience is a plus
What We Offer: Pest USA offers competitive pay along with a comprehensive benefits package, including medical, dental, and vision insurance, as well as supplemental benefits. You'll also enjoy paid time off, a 401(k) plan with company match, and the opportunity to work in a growing company that values dedication and attention to detail.
Please note that all applicants are subject to a background check and drug screening prior to employment.
If you're ready to bring your organizational talents and customer service skills to a company where your work truly matters, we encourage you to apply today.
#J-18808-Ljbffr
Help customers. Strengthen relationships. Drive results.
We are seeking a motivated and customer-focused
Collections & Retention Specialist
to join our growing pest control team. This role is ideal for someone who can confidently manage accounts receivable while maintaining a high level of professionalism and customer care. You'll play a key role in reducing past-due accounts, improving customer retention, and supporting overall branch success.
Key Responsibilities
Manage and collect on past-due customer accounts in a timely and professional manner
Make outbound and receive inbound calls regarding billing, payments, and account status
Work with customers to resolve payment issues, establish payment arrangements, and upsell services
Identify opportunities to retain customers by addressing concerns and offering solutions
Process payments and update customer account information accurately in the system
Collaborate with branch staff to ensure a seamless customer experience
Maintain detailed records of collection efforts and customer interactions
Escalate complex issues as needed while maintaining customer satisfaction
Support overall accounts receivable goals and company initiatives
Qualifications
2+ years of experience in collections, customer retention, or customer service
Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism and empathy
Detail-oriented with strong organizational skills
Comfortable working in a fast-paced, high-volume environment
Pest control or service industry experience is a plus
What We Offer: Pest USA offers competitive pay along with a comprehensive benefits package, including medical, dental, and vision insurance, as well as supplemental benefits. You'll also enjoy paid time off, a 401(k) plan with company match, and the opportunity to work in a growing company that values dedication and attention to detail.
Please note that all applicants are subject to a background check and drug screening prior to employment.
If you're ready to bring your organizational talents and customer service skills to a company where your work truly matters, we encourage you to apply today.
#J-18808-Ljbffr