User Research, Senior Associate
JPMorgan Chase & Co., New York, NY, United States
Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.
As an Experience Research Senior Associate in CIB Markets, you will play a pivotal role in shaping user experiences across our products and services. You’ll leverage strong qualitative and quantitative research skills to identify customer needs, translate ambiguous product questions into clear research plans, and deliver actionable insights that influence product and design decisions. Your work will directly impact the design, architecture, and functionality of our offerings through close partnership with Product, Design, Data Science/Analytics, and other cross-functional teams.
Job Responsibilities
Translate product questions into clear research questions and study plans
Conduct and execute qualitative and quantitative research using methods such as interviews, ethnography, and surveys
Independently lead evaluative research initiatives end-to-end: problem framing, data collection, synthesis, and recommendations
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform product and design decisions that improve the user experience
Communicate research results effectively so insights land with diverse audiences across levels of seniority
Collaborate with cross-functional teams to integrate user insights into product development and iterative delivery processes
Stay current with industry trends and incorporate relevant learnings into team insights
Required Qualifications, Capabilities, and Skills
3+ years of experience (or equivalent expertise) in generative and evaluative user experience research
Demonstrated proficiency in both qualitative and quantitative research methods, including interview and survey design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices
Demonstrable understanding of product development and how User Research fits into iterative delivery
Desire and ability to influence product strategy (not just feature delivery) through insight-driven recommendations
Experience partnering with Data Science and/or Analytics teams
Comfort conducting research with professional/expert users across domains
Ability to balance speed and rigor, selecting methods appropriate to the decision and timeline
Preferred Qualifications, Capabilities, and Skills
Literacy and interest in capital markets
Experience driving research adoption and measurable organizational impact (not only delivering studies)
Demonstrated ability to improve and scale research efficiency through thoughtful adoption of new tools and methods
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As an Experience Research Senior Associate in CIB Markets, you will play a pivotal role in shaping user experiences across our products and services. You’ll leverage strong qualitative and quantitative research skills to identify customer needs, translate ambiguous product questions into clear research plans, and deliver actionable insights that influence product and design decisions. Your work will directly impact the design, architecture, and functionality of our offerings through close partnership with Product, Design, Data Science/Analytics, and other cross-functional teams.
Job Responsibilities
Translate product questions into clear research questions and study plans
Conduct and execute qualitative and quantitative research using methods such as interviews, ethnography, and surveys
Independently lead evaluative research initiatives end-to-end: problem framing, data collection, synthesis, and recommendations
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform product and design decisions that improve the user experience
Communicate research results effectively so insights land with diverse audiences across levels of seniority
Collaborate with cross-functional teams to integrate user insights into product development and iterative delivery processes
Stay current with industry trends and incorporate relevant learnings into team insights
Required Qualifications, Capabilities, and Skills
3+ years of experience (or equivalent expertise) in generative and evaluative user experience research
Demonstrated proficiency in both qualitative and quantitative research methods, including interview and survey design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices
Demonstrable understanding of product development and how User Research fits into iterative delivery
Desire and ability to influence product strategy (not just feature delivery) through insight-driven recommendations
Experience partnering with Data Science and/or Analytics teams
Comfort conducting research with professional/expert users across domains
Ability to balance speed and rigor, selecting methods appropriate to the decision and timeline
Preferred Qualifications, Capabilities, and Skills
Literacy and interest in capital markets
Experience driving research adoption and measurable organizational impact (not only delivering studies)
Demonstrated ability to improve and scale research efficiency through thoughtful adoption of new tools and methods
#J-18808-Ljbffr