Process Improvement Specialist
Extraco Banks, N.A., Waco, TX, United States
Extraco Banks is seeking a detail‑oriented, analytical, and solutions‑driven Process Improvement Specialist to support enterprise workflow automation, operational efficiency, and continuous improvement initiatives. This role designs, develops, and optimizes workflows within systems such as Enterprise Workflow (EWF), Nintex Workflow Cloud (NWC), and Teslar. The ideal candidate is technically skilled, self‑motivated, and thrives in a collaborative environment that values innovation, accuracy, and process excellence.
What You’ll Do Workflow Design & Automation
Design, develop, and deploy automated workflows across EWF, Nintex Workflow Cloud, and Teslar.
Build and maintain automation solutions including Nintex RPA scripts and Teslar workflows.
Develop and implement automation solutions using the Q2 SDK for online banking enhancements.
Create intuitive digital forms to support business needs and improve user experience.
Process Analysis & Documentation
Produce detailed process flow diagrams and technical documentation.
Prepare system specifications, procedural guides, and training materials.
Support standardization of processes across business units.
Quality Assurance & System Testing
Perform pre‑ and post‑implementation testing to validate workflow functionality and performance.
Troubleshoot defects and implement enhancements based on stakeholder feedback.
Data & Technical Support
Write and execute SQL queries; maintain data tables supporting workflow operations.
Monitor and manage workflow case queues across platforms.
Provide ongoing technical support for Enterprise Workflow issues.
Work closely with business units to understand needs and translate them into workflow solutions.
Support “Lean 2 Green” submissions with technical analysis and process redesign.
Assist end users through training, onboarding, and quarterly workflow education sessions.
What We’re Looking For Required Qualifications
High School Diploma required
Computer Science/Computer Engineering degree or equivalent technical education
Bachelor’s Degree in Business, Information Systems, Computer Science, or related field preferred
Lean Six Sigma Black Belt or Green Belt certification preferred
3+ years workflow or RPA experience
3+ years process analysis experience (preferred)
5+ years banking or financial services experience (preferred)
Required Skills & Abilities
Strong commitment to operational excellence and positive customer experience
Advanced analytical and problem‑solving skills with meticulous attention to detail
Proven ability to interpret API documentation, SDK specifications, and technical requirements
Ability to create detailed process flow diagrams and comprehensive documentation
Strong written and verbal communication skills
Self‑directed learner with the ability to master new technologies quickly
Effective collaborator with strong initiative and accountability
Excellent project management and organizational skills
Why Extraco? Extraco Banks is committed to innovation, efficiency, and employee development. You’ll join a collaborative team that values technical curiosity, continuous improvement, and meaningful contributions to organizational success. We empower our employees with growth opportunities, modern tools, and a supportive culture.
Work Environment & Physical Requirements
Primarily office‑based role with extended periods of sitting or standing
Frequent use of standard office equipment (computer, phone, copier)
Occasional travel to branches, trainings, and meetings
Visual acuity required for digital workflows, data review, and documentation
Occasional lifting of 10–15 lbs (equipment, materials, or supplies)
Additional Employment Requirement Must open and maintain a checking or savings account with Extraco Banks as a condition of employment.
Equal Opportunity Employer Extraco Banks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive, respectful, and equitable workplace.
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What You’ll Do Workflow Design & Automation
Design, develop, and deploy automated workflows across EWF, Nintex Workflow Cloud, and Teslar.
Build and maintain automation solutions including Nintex RPA scripts and Teslar workflows.
Develop and implement automation solutions using the Q2 SDK for online banking enhancements.
Create intuitive digital forms to support business needs and improve user experience.
Process Analysis & Documentation
Produce detailed process flow diagrams and technical documentation.
Prepare system specifications, procedural guides, and training materials.
Support standardization of processes across business units.
Quality Assurance & System Testing
Perform pre‑ and post‑implementation testing to validate workflow functionality and performance.
Troubleshoot defects and implement enhancements based on stakeholder feedback.
Data & Technical Support
Write and execute SQL queries; maintain data tables supporting workflow operations.
Monitor and manage workflow case queues across platforms.
Provide ongoing technical support for Enterprise Workflow issues.
Work closely with business units to understand needs and translate them into workflow solutions.
Support “Lean 2 Green” submissions with technical analysis and process redesign.
Assist end users through training, onboarding, and quarterly workflow education sessions.
What We’re Looking For Required Qualifications
High School Diploma required
Computer Science/Computer Engineering degree or equivalent technical education
Bachelor’s Degree in Business, Information Systems, Computer Science, or related field preferred
Lean Six Sigma Black Belt or Green Belt certification preferred
3+ years workflow or RPA experience
3+ years process analysis experience (preferred)
5+ years banking or financial services experience (preferred)
Required Skills & Abilities
Strong commitment to operational excellence and positive customer experience
Advanced analytical and problem‑solving skills with meticulous attention to detail
Proven ability to interpret API documentation, SDK specifications, and technical requirements
Ability to create detailed process flow diagrams and comprehensive documentation
Strong written and verbal communication skills
Self‑directed learner with the ability to master new technologies quickly
Effective collaborator with strong initiative and accountability
Excellent project management and organizational skills
Why Extraco? Extraco Banks is committed to innovation, efficiency, and employee development. You’ll join a collaborative team that values technical curiosity, continuous improvement, and meaningful contributions to organizational success. We empower our employees with growth opportunities, modern tools, and a supportive culture.
Work Environment & Physical Requirements
Primarily office‑based role with extended periods of sitting or standing
Frequent use of standard office equipment (computer, phone, copier)
Occasional travel to branches, trainings, and meetings
Visual acuity required for digital workflows, data review, and documentation
Occasional lifting of 10–15 lbs (equipment, materials, or supplies)
Additional Employment Requirement Must open and maintain a checking or savings account with Extraco Banks as a condition of employment.
Equal Opportunity Employer Extraco Banks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive, respectful, and equitable workplace.
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