Client Relations Concierge
Phillipsplacecharlotte, Charlotte, NC, United States
The Client Relations Concierge is the heartbeat of the Ladies of Lineage client experience. This role is responsible for guiding the bride’s journey from first inquiry through gown arrival, while creating a welcoming, polished, and emotionally thoughtful showroom experience. The Concierge ensures every interaction with Ladies of Lineage feels seamless, personal, and elevated. This is not simply a front desk position. It is a hospitality-driven, relationship-focused role that requires warmth, organization, attention to detail, and a genuine love for people and celebration.
ABOUT LADIES OF LINEAGE Ladies of Lineage is a luxury bridal showroom located in Charlotte’s Phillips Place, representing internationally renowned designers including Mira Zwillinger, Danielle Frankel, Dana Harel, Lihi Hod, Sassi Holford, Suzanne Neville, Mark Ingram, and Amsale Couture. Our showroom is built on intentional hospitality, emotional intelligence, and an unwavering commitment to delivering a curated, high-touch bridal experience. Every bride who walks through our doors should feel anticipated, celebrated, and completely understood. We believe the moment a bride reaches out is the beginning of a relationship. Our brides become part of our Lineage, and we remain connected to them long after they say yes to their gown. We are seeking a Client Relations Concierge to serve as both the first and lasting impression of our brand.
KEY RESPONSIBILITIES Client Experience & Hospitality
Serve as the welcoming presence and first point of contact for all showroom guests
Greet brides by name and set the tone for a warm, celebratory appointment experience
Manage beverage service and guest hospitality throughout appointments
Anticipate client needs and ensure every guest feels comfortable and cared for
Uphold and reinforce showroom policies with grace and professionalism
Maintain the calm, polished atmosphere that defines the Ladies of Lineage experience
Appointment Management
Confirm appointments in advance and ensure brides are prepared for their visit
Review bride intake forms and communicate preferences or important details to stylists
Prepare personalized welcome materials for each appointment
Ensure appointment spaces are pristine, organized, and ready for guests
Monitor Bridal Live for schedule accuracy and flow
Sales & Stylist Support
Prepare contracts and payment materials for bridal purchases
Process transactions accurately through Bridal Live POS
Schedule alterations and follow-up appointments
Assist stylists during appointments by pulling accessories or supporting client needs
Help ensure smooth transitions between appointments and maintain showroom flow
Post-Purchase Client Care
Notify brides when their gowns arrive and coordinate pickup appointments
Send thoughtful follow-up communication after key milestones
Encourage and track client reviews and testimonials
Maintain ongoing communication with brides leading up to their wedding day
Help nurture lasting relationships with Ladies of Lineage brides
Showroom Operations
Answer phones and manage general showroom inquiries
Maintain front-of-house presentation and organization standards
Monitor inventory of hospitality and showroom supplies
Assist with in-store events, designer trunk shows, and showroom activations
QUALIFICATIONS
Background in hospitality, luxury retail, event coordination, or client services preferred
Strong written and verbal communication skills
Highly organized with exceptional attention to detail
Polished, professional presentation
Emotionally intuitive and comfortable working with clients during meaningful moments
Comfortable working in a fast-paced, sales-driven environment
Proficient in basic technology systems (CRM or POS experience a plus)
IDEAL CANDIDATE The ideal candidate is naturally warm, observant, and relationship-driven. This person understands that bridal shopping is both emotional and exciting, and approaches each interaction with care, professionalism, and enthusiasm. They thrive in an environment where hospitality, organization, and meaningful client relationships are essential to the overall experience.
Above all, a genuine love for people, celebrations, and helping create unforgettable moments is key.
THINK YOU’RE A GOOD FIT? Send your resume and a little bit about yourself to elizabeth@ladiesoflineage.com.
#J-18808-Ljbffr
ABOUT LADIES OF LINEAGE Ladies of Lineage is a luxury bridal showroom located in Charlotte’s Phillips Place, representing internationally renowned designers including Mira Zwillinger, Danielle Frankel, Dana Harel, Lihi Hod, Sassi Holford, Suzanne Neville, Mark Ingram, and Amsale Couture. Our showroom is built on intentional hospitality, emotional intelligence, and an unwavering commitment to delivering a curated, high-touch bridal experience. Every bride who walks through our doors should feel anticipated, celebrated, and completely understood. We believe the moment a bride reaches out is the beginning of a relationship. Our brides become part of our Lineage, and we remain connected to them long after they say yes to their gown. We are seeking a Client Relations Concierge to serve as both the first and lasting impression of our brand.
KEY RESPONSIBILITIES Client Experience & Hospitality
Serve as the welcoming presence and first point of contact for all showroom guests
Greet brides by name and set the tone for a warm, celebratory appointment experience
Manage beverage service and guest hospitality throughout appointments
Anticipate client needs and ensure every guest feels comfortable and cared for
Uphold and reinforce showroom policies with grace and professionalism
Maintain the calm, polished atmosphere that defines the Ladies of Lineage experience
Appointment Management
Confirm appointments in advance and ensure brides are prepared for their visit
Review bride intake forms and communicate preferences or important details to stylists
Prepare personalized welcome materials for each appointment
Ensure appointment spaces are pristine, organized, and ready for guests
Monitor Bridal Live for schedule accuracy and flow
Sales & Stylist Support
Prepare contracts and payment materials for bridal purchases
Process transactions accurately through Bridal Live POS
Schedule alterations and follow-up appointments
Assist stylists during appointments by pulling accessories or supporting client needs
Help ensure smooth transitions between appointments and maintain showroom flow
Post-Purchase Client Care
Notify brides when their gowns arrive and coordinate pickup appointments
Send thoughtful follow-up communication after key milestones
Encourage and track client reviews and testimonials
Maintain ongoing communication with brides leading up to their wedding day
Help nurture lasting relationships with Ladies of Lineage brides
Showroom Operations
Answer phones and manage general showroom inquiries
Maintain front-of-house presentation and organization standards
Monitor inventory of hospitality and showroom supplies
Assist with in-store events, designer trunk shows, and showroom activations
QUALIFICATIONS
Background in hospitality, luxury retail, event coordination, or client services preferred
Strong written and verbal communication skills
Highly organized with exceptional attention to detail
Polished, professional presentation
Emotionally intuitive and comfortable working with clients during meaningful moments
Comfortable working in a fast-paced, sales-driven environment
Proficient in basic technology systems (CRM or POS experience a plus)
IDEAL CANDIDATE The ideal candidate is naturally warm, observant, and relationship-driven. This person understands that bridal shopping is both emotional and exciting, and approaches each interaction with care, professionalism, and enthusiasm. They thrive in an environment where hospitality, organization, and meaningful client relationships are essential to the overall experience.
Above all, a genuine love for people, celebrations, and helping create unforgettable moments is key.
THINK YOU’RE A GOOD FIT? Send your resume and a little bit about yourself to elizabeth@ladiesoflineage.com.
#J-18808-Ljbffr