Benefits Specialist
NTCA - The Rural Broadband Association, Asheville, NC, United States
The mission of NTCA is working on behalf of small broadband providers who are working on behalf of rural America.
Our vision is to build a better broadband future for rural America.
Benefits Specialist NTCA – The Rural Broadband Association is seeking a Benefits Enrollment Specialist to join our collaborative and service ‑ oriented benefits team. This role is ideal for someone who enjoys helping others, solving problems, and working with information and data to ensure accuracy.
Our Benefits Enrollment Specialists play a key role in supporting member companies across the country by helping them navigate benefit programs that support the health, wellness, and financial security of their employees.
What You’ll Do As a Benefits Enrollment Specialist, you will:
Serve as a primary point of contact for member company benefits representatives, answering plan ‑ specific questions with professionalism and care
Develop and maintain working knowledge of NTCA benefit programs, plan rules, and eligibility requirements
Research, troubleshoot, and resolve complex enrollment and eligibility situations using available resources
Review eligibility and billing transactions and data to identify discrepancies, trends, or areas of concern
Communicate technical or complex information clearly and accurately to a variety of audiences
Collaborate with teammates to ensure consistent processes, high service standards, and continuous improvement
What We’re Looking For We’re seeking a detail-oriented, service-minded professional who enjoys problem-solving and working with information to help others. You may be a great fit if you bring:
Strong analytical and problem-solving skills
The ability to research information and determine appropriate solutions in complex situations
Clear, professional verbal and written communication skills
A customer-focused mindset and commitment to service excellence
Comfort working with data, systems, and web-based applications
Strong organizational skills and the ability to manage competing priorities and deadlines
Backgrounds That May Be a Good Fit Successful candidates often come from a variety of professional backgrounds, including—but not limited to—customer service, human resources support, benefits administration, insurance, payroll, healthcare administration, finance, operations, or compliance. Experience supporting clients or internal stakeholders, analyzing information, or working in detail-driven environments can translate well into this role.
Experience with employee benefits is helpful but not required. We provide training and resources to help you build the knowledge needed to succeed.
Why Work at NTCA? At NTCA, we value respect, collaboration, communication, innovation, and delivering an exceptional customer experience. We are known for investing in our people through quality training, professional development, and opportunities for growth within the organization.
Compensation & Benefits NTCA offers a comprehensive compensation and benefits package designed to support your well ‑ being and work ‑ life balance, including:
Competitive compensation with regular performance feedback and coaching
Retirement programs including 401(k) and pension
Medical, dental, vision, and pharmacy benefits
Company ‑ sponsored life insurance
Paid family and medical leave
Generous paid time off and paid holidays
Comprehensive wellness program
Corporate volunteering and community service opportunities
Eligibility for a hybrid work schedule after successful completion of training and probationary period
Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails
Next Steps If you are interested in a rewarding career that supports communities across rural America, we encourage you to apply.
Applicants are encouraged to upload a cover letter describing how their experience and skills align with this role and support NTCA’s mission. Candidates who submit a cover letter will receive priority consideration.
NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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Our vision is to build a better broadband future for rural America.
Benefits Specialist NTCA – The Rural Broadband Association is seeking a Benefits Enrollment Specialist to join our collaborative and service ‑ oriented benefits team. This role is ideal for someone who enjoys helping others, solving problems, and working with information and data to ensure accuracy.
Our Benefits Enrollment Specialists play a key role in supporting member companies across the country by helping them navigate benefit programs that support the health, wellness, and financial security of their employees.
What You’ll Do As a Benefits Enrollment Specialist, you will:
Serve as a primary point of contact for member company benefits representatives, answering plan ‑ specific questions with professionalism and care
Develop and maintain working knowledge of NTCA benefit programs, plan rules, and eligibility requirements
Research, troubleshoot, and resolve complex enrollment and eligibility situations using available resources
Review eligibility and billing transactions and data to identify discrepancies, trends, or areas of concern
Communicate technical or complex information clearly and accurately to a variety of audiences
Collaborate with teammates to ensure consistent processes, high service standards, and continuous improvement
What We’re Looking For We’re seeking a detail-oriented, service-minded professional who enjoys problem-solving and working with information to help others. You may be a great fit if you bring:
Strong analytical and problem-solving skills
The ability to research information and determine appropriate solutions in complex situations
Clear, professional verbal and written communication skills
A customer-focused mindset and commitment to service excellence
Comfort working with data, systems, and web-based applications
Strong organizational skills and the ability to manage competing priorities and deadlines
Backgrounds That May Be a Good Fit Successful candidates often come from a variety of professional backgrounds, including—but not limited to—customer service, human resources support, benefits administration, insurance, payroll, healthcare administration, finance, operations, or compliance. Experience supporting clients or internal stakeholders, analyzing information, or working in detail-driven environments can translate well into this role.
Experience with employee benefits is helpful but not required. We provide training and resources to help you build the knowledge needed to succeed.
Why Work at NTCA? At NTCA, we value respect, collaboration, communication, innovation, and delivering an exceptional customer experience. We are known for investing in our people through quality training, professional development, and opportunities for growth within the organization.
Compensation & Benefits NTCA offers a comprehensive compensation and benefits package designed to support your well ‑ being and work ‑ life balance, including:
Competitive compensation with regular performance feedback and coaching
Retirement programs including 401(k) and pension
Medical, dental, vision, and pharmacy benefits
Company ‑ sponsored life insurance
Paid family and medical leave
Generous paid time off and paid holidays
Comprehensive wellness program
Corporate volunteering and community service opportunities
Eligibility for a hybrid work schedule after successful completion of training and probationary period
Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails
Next Steps If you are interested in a rewarding career that supports communities across rural America, we encourage you to apply.
Applicants are encouraged to upload a cover letter describing how their experience and skills align with this role and support NTCA’s mission. Candidates who submit a cover letter will receive priority consideration.
NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
#J-18808-Ljbffr