Member Relations Representative I
Duck River Electric Membership Corporation, Comfort, TX, United States
Come join us at Bandera Electric Cooperative (BEC) and BEC Fiber, where we are lighting the grid to empower our members! Help us Reimagine Rural America!
Bandera Electric Cooperative proudly distributes electricity to members across seven counties in Central Texas. The BECFiber division, began offering 100% fiber broadband in 2017 and currently provides fiber internet service to members and subscribers in eight counties in the Texas Hill Country.
We offer Highly Competitive Wages and a Generous Benefit Package!! (no waiting period – benefits start on first day). Paid time off and ten paid holidays.
BEC is seeking a dynamic people-person with a passion for providing exceptional customer service. As a full-time, Member Relations Representative I, you will serve as the first point of contact for member inquiries, addressing basic questions and issues related to electric, fiber, and energy services. For success in this position, ideal candidates must have the ability to multi-task, be dependable, and possess top-notch communication skills.
Essential Job Duties
Provide information about BEC’s services and programs
Handle basic member inquiries via phone, email or in-person
Handle general inquiries, including billing
Process return mail
Process new and existing service/fiber applications
Process service orders
Process cash or electronic payments either received by mail, in-person, or digitally
Open, balance and close cash drawer daily with accuracy and in a timely manner
Document all inquiries and maintain accurate membership records
Maintain member’s personal and contact information on accounts
Ensure all legal documentation is uploaded to member accounts
Provide support for outages or other emergency situations as required
Escalate complex issues to Member Relations Representative II or Supervisors as needed
Knowledge, Skills, and Abilities (KSA’s)
Excellent customer service skills
Excellent communication and organizational skills
Strong problem-solving skills
Proficient in the use of Microsoft Office programs
Bilingual in Spanish preferred
Qualifications and Requirements Education
High School diploma or equivalent
Experience
1 to 2 years of customer service experience
Additional Requirements
Valid Texas Driver’s License and related insurance
Must pass a background check and drug screening
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Bandera Electric Cooperative proudly distributes electricity to members across seven counties in Central Texas. The BECFiber division, began offering 100% fiber broadband in 2017 and currently provides fiber internet service to members and subscribers in eight counties in the Texas Hill Country.
We offer Highly Competitive Wages and a Generous Benefit Package!! (no waiting period – benefits start on first day). Paid time off and ten paid holidays.
BEC is seeking a dynamic people-person with a passion for providing exceptional customer service. As a full-time, Member Relations Representative I, you will serve as the first point of contact for member inquiries, addressing basic questions and issues related to electric, fiber, and energy services. For success in this position, ideal candidates must have the ability to multi-task, be dependable, and possess top-notch communication skills.
Essential Job Duties
Provide information about BEC’s services and programs
Handle basic member inquiries via phone, email or in-person
Handle general inquiries, including billing
Process return mail
Process new and existing service/fiber applications
Process service orders
Process cash or electronic payments either received by mail, in-person, or digitally
Open, balance and close cash drawer daily with accuracy and in a timely manner
Document all inquiries and maintain accurate membership records
Maintain member’s personal and contact information on accounts
Ensure all legal documentation is uploaded to member accounts
Provide support for outages or other emergency situations as required
Escalate complex issues to Member Relations Representative II or Supervisors as needed
Knowledge, Skills, and Abilities (KSA’s)
Excellent customer service skills
Excellent communication and organizational skills
Strong problem-solving skills
Proficient in the use of Microsoft Office programs
Bilingual in Spanish preferred
Qualifications and Requirements Education
High School diploma or equivalent
Experience
1 to 2 years of customer service experience
Additional Requirements
Valid Texas Driver’s License and related insurance
Must pass a background check and drug screening
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