Member Relations Representative I
NABCEP: North American Board of Certified Energy Practitioners, Granite Heights, WI, United States
About the job
BEC is seeking a dynamic people‑person with a passion for providing exceptional customer service. As a full‑time, Member Relations Representative I, you will serve as the first point of contact for member inquiries, addressing basic questions and issues related to electric, fiber, and energy services. For success in this position, ideal candidates must have the ability to multi‑task, be dependable, and possess top‑notch communication skills.
About BEC Established in 1938, BEC is a member‑owned cooperative dedicated to providing exceptional service and innovative solutions to its members. Serving over 29,000 members and delivering electric service to 40,000 active meters. With roughly 140 employees, BEC operates within a seven‑county territory in the picturesque Texas Hill Country. With a steadfast commitment to enhancing the quality of life for its members, BEC has pioneered a range of advanced programs. Since 2017, BEC has expanded its services to include fiber‑optic broadband internet, ensuring high‑speed connectivity for its rural communities. Additionally, BEC offers comprehensive behind‑the‑meter energy solutions, including Apolloware, an advanced, real‑time energy management platform, solar power installations, and energy storage systems.
Essential Job Duties
Provide information about BEC’s services and programs
Handle basic member inquiries via phone, email or in‑person
Handle general inquiries, including billing
Process return mail
Process new and existing service/fiber applications
Process service orders
Process cash or electronic payments either received by mail, in‑person, or digitally
Open, balance and close cash drawer daily with accuracy and in a timely manner
Document all inquiries and maintain accurate membership records
Maintain member’s personal and contact information on accounts
Ensure all legal documentation is uploaded to member accounts
Provide support for outages or other emergency situations as required
Knowledge, Skills, and Abilities (KSA’s)
Excellent customer service skills
Excellent communication and organizational skills
Strong problem‑solving skills
Proficient in the use of Microsoft Office programs
Qualifications and Requirements Education
High School diploma or equivalent
Experience
Minimum of 2 years of customer service experience
Valid Texas Driver’s License and related insurance
Must pass a background check and drug screening
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About BEC Established in 1938, BEC is a member‑owned cooperative dedicated to providing exceptional service and innovative solutions to its members. Serving over 29,000 members and delivering electric service to 40,000 active meters. With roughly 140 employees, BEC operates within a seven‑county territory in the picturesque Texas Hill Country. With a steadfast commitment to enhancing the quality of life for its members, BEC has pioneered a range of advanced programs. Since 2017, BEC has expanded its services to include fiber‑optic broadband internet, ensuring high‑speed connectivity for its rural communities. Additionally, BEC offers comprehensive behind‑the‑meter energy solutions, including Apolloware, an advanced, real‑time energy management platform, solar power installations, and energy storage systems.
Essential Job Duties
Provide information about BEC’s services and programs
Handle basic member inquiries via phone, email or in‑person
Handle general inquiries, including billing
Process return mail
Process new and existing service/fiber applications
Process service orders
Process cash or electronic payments either received by mail, in‑person, or digitally
Open, balance and close cash drawer daily with accuracy and in a timely manner
Document all inquiries and maintain accurate membership records
Maintain member’s personal and contact information on accounts
Ensure all legal documentation is uploaded to member accounts
Provide support for outages or other emergency situations as required
Knowledge, Skills, and Abilities (KSA’s)
Excellent customer service skills
Excellent communication and organizational skills
Strong problem‑solving skills
Proficient in the use of Microsoft Office programs
Qualifications and Requirements Education
High School diploma or equivalent
Experience
Minimum of 2 years of customer service experience
Valid Texas Driver’s License and related insurance
Must pass a background check and drug screening
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