Director of Catering and Convention Services
Omni Hotels & Resorts, Austin, TX, United States
Director of Catering and Convention Services
Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America Job Description
Posted Tuesday, March 24, 2026 at 5:00 AM Omni Austin Hotel Downtown Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin. Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new. Omni Austin Hotel Downtown is seeking dynamic leader to join our team as Director of Catering and Convention Services. Success in this position will come by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Omni Benefits Include Free Downtown Parking in our Underground Garage Associate Cafeteria with Daily Complementary Hot Meals Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more! Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance This position is responsible for: Responsible for planning, evaluating, organizing, and directing the activities of catering sales and conference services managers. Ensures that all policies, procedures, and guidelines are followed by department personnel. Provides the necessary training, motivation, and leadership for all department personnel. Responsible for the department’s service scores, as measured by meeting planner surveys. Responsible for all administrative duties which are necessary in the functioning of the department. Tours, daily, the hotel function space and spot checks meeting room setups. Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room. Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment. Reviews, daily, client feedback and takes appropriate follow up actions. Responsible for accurately forecasting revenues monthly. Anticipates needs, forecasts results, and analyzes work processes for personnel in the department. Ensures catering sales meets budgeted levels. Forecasts public room income and meeting covers on an annual/quarterly/monthly basis. Ensures that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests. Participates in the final interview process and is responsible for hiring all departmental personnel. Creates and maintains a good working relationship with the Banquet team to ensure an elite level of client services. Ensures a smooth flow of communication from Sales to Banquet Services and the Food & Beverage departments. Advises hotel department heads of special requirements of groups coming into the hotel. Maintains rapport with outside purveyors, who provide services for the hotel and its guests through the Catering & Conference Services Department. Establishes a rapport with individuals in similar positions at other hotels. Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events. Conducts weekly department meetings. Attends revenue, BEO, pickup and resume meetings. Manages department payroll on a weekly basis. Performs any other duties assigned by management. Qualifications: 5+ years of upscale urban hotel catering and/or conference services experience preferred. 3+ years of department head experience in an upscale hotel preferred. High school diploma or equivalent required, Bachelor’s degree preferred. Must have the ability to delegate, effectively train and coach a team with diverse talents. Must have proven selling, negotiating and presentation skills. Must have highly developed customer service skills with strong attention to detail. Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred. Must be able to work a flexible schedule including nights, weekends and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America
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Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America Job Description
Posted Tuesday, March 24, 2026 at 5:00 AM Omni Austin Hotel Downtown Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin. Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new. Omni Austin Hotel Downtown is seeking dynamic leader to join our team as Director of Catering and Convention Services. Success in this position will come by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Omni Benefits Include Free Downtown Parking in our Underground Garage Associate Cafeteria with Daily Complementary Hot Meals Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more! Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance This position is responsible for: Responsible for planning, evaluating, organizing, and directing the activities of catering sales and conference services managers. Ensures that all policies, procedures, and guidelines are followed by department personnel. Provides the necessary training, motivation, and leadership for all department personnel. Responsible for the department’s service scores, as measured by meeting planner surveys. Responsible for all administrative duties which are necessary in the functioning of the department. Tours, daily, the hotel function space and spot checks meeting room setups. Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room. Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment. Reviews, daily, client feedback and takes appropriate follow up actions. Responsible for accurately forecasting revenues monthly. Anticipates needs, forecasts results, and analyzes work processes for personnel in the department. Ensures catering sales meets budgeted levels. Forecasts public room income and meeting covers on an annual/quarterly/monthly basis. Ensures that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests. Participates in the final interview process and is responsible for hiring all departmental personnel. Creates and maintains a good working relationship with the Banquet team to ensure an elite level of client services. Ensures a smooth flow of communication from Sales to Banquet Services and the Food & Beverage departments. Advises hotel department heads of special requirements of groups coming into the hotel. Maintains rapport with outside purveyors, who provide services for the hotel and its guests through the Catering & Conference Services Department. Establishes a rapport with individuals in similar positions at other hotels. Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events. Conducts weekly department meetings. Attends revenue, BEO, pickup and resume meetings. Manages department payroll on a weekly basis. Performs any other duties assigned by management. Qualifications: 5+ years of upscale urban hotel catering and/or conference services experience preferred. 3+ years of department head experience in an upscale hotel preferred. High school diploma or equivalent required, Bachelor’s degree preferred. Must have the ability to delegate, effectively train and coach a team with diverse talents. Must have proven selling, negotiating and presentation skills. Must have highly developed customer service skills with strong attention to detail. Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred. Must be able to work a flexible schedule including nights, weekends and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America
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