Body Shop Customer Service Representative - CSR
C&D Auto Body, College Park, MD, United States
Benefits
401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Help or transport service Opportunity for advancement Paid time off Parental leave Profit sharing Training & development Vision insurance Wellness resources Job description
We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone
who is confident using CCC ONE and bilingual , understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment. You will be the main point of contact for customers and play a key role in keeping repairs moving smoothly from intake to delivery. Responsibilities
Greet customers in person and over the phone with professionalism Manage customer files and repair status using
CCC ONE Schedule repairs, drop-offs, and pick-ups Communicate repair progress clearly to customers Coordinate with estimators, technicians, and insurance companies Review estimates, supplements, and invoices with customers Process payments and close repair orders Maintain organized front office operations Handle customer concerns with professionalism and efficiency Qualifications
CCC ONE experience required Prior auto body or collision repair experience preferred Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable working with insurance-driven repairs Reliable, punctual, and professional What We Offer
Competitive pay based on experience 401(k) with company match Profit sharing Paid vacation and PTO Stable, long-term employment Supportive team and professional work environment If you’re an experienced CSR who knows CCC ONE and takes pride in delivering great customer service, we’d love to hear from you. Job Type: Full-time Benefits
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience
Customer service: 2 years (Required) CCCONE Software: 2 years (Required) Language
Spanish (Required) Work Location
In person
#J-18808-Ljbffr
401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Help or transport service Opportunity for advancement Paid time off Parental leave Profit sharing Training & development Vision insurance Wellness resources Job description
We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone
who is confident using CCC ONE and bilingual , understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment. You will be the main point of contact for customers and play a key role in keeping repairs moving smoothly from intake to delivery. Responsibilities
Greet customers in person and over the phone with professionalism Manage customer files and repair status using
CCC ONE Schedule repairs, drop-offs, and pick-ups Communicate repair progress clearly to customers Coordinate with estimators, technicians, and insurance companies Review estimates, supplements, and invoices with customers Process payments and close repair orders Maintain organized front office operations Handle customer concerns with professionalism and efficiency Qualifications
CCC ONE experience required Prior auto body or collision repair experience preferred Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable working with insurance-driven repairs Reliable, punctual, and professional What We Offer
Competitive pay based on experience 401(k) with company match Profit sharing Paid vacation and PTO Stable, long-term employment Supportive team and professional work environment If you’re an experienced CSR who knows CCC ONE and takes pride in delivering great customer service, we’d love to hear from you. Job Type: Full-time Benefits
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience
Customer service: 2 years (Required) CCCONE Software: 2 years (Required) Language
Spanish (Required) Work Location
In person
#J-18808-Ljbffr