Bilingual Call Center Representative
Recruiting Lion Solutions, Fort Worth, TX, United States
At Recruiting Lion Solutions, we ROAR with purpose. We’re not just another recruiting firm — we’re the pride that stands tall in the recruiting jungle. Our purpose is simple but powerful: connect great candidates with great companies through real human touch, genuine care, and unwavering passion.
We believe every job seeker deserves a champion who understands their journey, listens to their needs, and guides them with respect. That’s why candidates are at the heart of everything we do. Their experience matters, their growth matters, and their success is our victory lap.
Our clients are equally valuable members of our pride. They rely on us to deliver reliable results, sharpen their workforce, and introduce them to talent that can truly move their business forward. We take that trust seriously — and we ROAR to deliver.
Because recruiting isn’t just about filling roles… it’s about building relationships, strengthening teams, and bringing together people who can thrive together. In a world where companies struggle to find exceptional talent and job seekers search for companies that truly see their worth, Recruiting Lion Solutions steps in as the lion-hearted connector that makes it happen.
Join us — where passion meets purpose, where people come first, and where every connection is made with strength, integrity, and the heart of a lion.
Job Description
This is a remote position. Bilingual Call Center Representative (English/Spanish) Join the Pride and ROAR with Us! Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join a client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you! Position Overview As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling. All customer interactions are in both English and Spanish. Fluency in both languages is required. What You’ll Do Handle inbound and outbound customer calls, chat, and email support Answer general account and billing questions Assist with simple troubleshooting (username/password resets) Provide product and membership information Upsell services when appropriate Deliver empathetic, exceptional customer service De-escalate calls professionally when needed Contribute to a positive, team-oriented culture — even remotely! Requirements Fluent in English & Spanish (spoken and written) 4+ years of Customer Service experience (call center preferred) Ability to type 25 WPM minimum Must pass a Criminal Background Check and Pre-Employment Drug Test Must be able to work in the United States legally Strong empathy, communication, and problem-solving skills Enjoys helping others and creating memorable customer experiences Pay: $16.00/hour + incentives & growth opportunities Schedule Availability: Between 6:00am–7:00pm CST Days: Sunday–Monday; 8‑hour shifts, 40 hours/week Two consecutive days off Weekend availability required Biweekly pay Company Benefits (medical, dental, vision, and more) Remote position | Unites States Only (must have stable internet and a quiet workspace) Recruiting Lion Solutions is an Equal Opportunity Recruiting Firm
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We believe every job seeker deserves a champion who understands their journey, listens to their needs, and guides them with respect. That’s why candidates are at the heart of everything we do. Their experience matters, their growth matters, and their success is our victory lap.
Our clients are equally valuable members of our pride. They rely on us to deliver reliable results, sharpen their workforce, and introduce them to talent that can truly move their business forward. We take that trust seriously — and we ROAR to deliver.
Because recruiting isn’t just about filling roles… it’s about building relationships, strengthening teams, and bringing together people who can thrive together. In a world where companies struggle to find exceptional talent and job seekers search for companies that truly see their worth, Recruiting Lion Solutions steps in as the lion-hearted connector that makes it happen.
Join us — where passion meets purpose, where people come first, and where every connection is made with strength, integrity, and the heart of a lion.
Job Description
This is a remote position. Bilingual Call Center Representative (English/Spanish) Join the Pride and ROAR with Us! Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join a client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you! Position Overview As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling. All customer interactions are in both English and Spanish. Fluency in both languages is required. What You’ll Do Handle inbound and outbound customer calls, chat, and email support Answer general account and billing questions Assist with simple troubleshooting (username/password resets) Provide product and membership information Upsell services when appropriate Deliver empathetic, exceptional customer service De-escalate calls professionally when needed Contribute to a positive, team-oriented culture — even remotely! Requirements Fluent in English & Spanish (spoken and written) 4+ years of Customer Service experience (call center preferred) Ability to type 25 WPM minimum Must pass a Criminal Background Check and Pre-Employment Drug Test Must be able to work in the United States legally Strong empathy, communication, and problem-solving skills Enjoys helping others and creating memorable customer experiences Pay: $16.00/hour + incentives & growth opportunities Schedule Availability: Between 6:00am–7:00pm CST Days: Sunday–Monday; 8‑hour shifts, 40 hours/week Two consecutive days off Weekend availability required Biweekly pay Company Benefits (medical, dental, vision, and more) Remote position | Unites States Only (must have stable internet and a quiet workspace) Recruiting Lion Solutions is an Equal Opportunity Recruiting Firm
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