Customer Service Representative - Background Specialist
The Cole Group, Houston, TX, United States
Position Level: Entry level
Employment Type: Full-time, Internship (M-F 8:00am-5:00pm or 8:30am-5:30pm)
Industry: Background Screening
Website: https://www.thecolegroup.com/
The Cole Group provides assistance to applicants who are seeking a job, and to companies who seek the best possible applicant for that job. We work with and provide services to applicants and companies coast to coast.
Responsibilities
Answer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process
Engage with pre-employment applicants via text, email, and phone
Escalate top priority, critical issues to the appropriate department
Occasionally makes outbound calls to pre-employment applicants providing instructional information
Requirements
Excellent verbal and written communication skills
Detail oriented
Ability to work independently
Strong customer service skills with the ability to resolve issues
Ability to multitask and have great organizational skills
Ability to work in a fast-paced environment
Benefits
Potential bonuses of over $7,000 annually
401K Plan
Major Medical insurance provided
Paid Vacation / Paid Holidays
Overtime possible
Catered lunches throughout the year
Location/Hourly Rate
Houston, TX (near 290 and Dacoma)
Dependent on experience/education
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Employment Type: Full-time, Internship (M-F 8:00am-5:00pm or 8:30am-5:30pm)
Industry: Background Screening
Website: https://www.thecolegroup.com/
The Cole Group provides assistance to applicants who are seeking a job, and to companies who seek the best possible applicant for that job. We work with and provide services to applicants and companies coast to coast.
Responsibilities
Answer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process
Engage with pre-employment applicants via text, email, and phone
Escalate top priority, critical issues to the appropriate department
Occasionally makes outbound calls to pre-employment applicants providing instructional information
Requirements
Excellent verbal and written communication skills
Detail oriented
Ability to work independently
Strong customer service skills with the ability to resolve issues
Ability to multitask and have great organizational skills
Ability to work in a fast-paced environment
Benefits
Potential bonuses of over $7,000 annually
401K Plan
Major Medical insurance provided
Paid Vacation / Paid Holidays
Overtime possible
Catered lunches throughout the year
Location/Hourly Rate
Houston, TX (near 290 and Dacoma)
Dependent on experience/education
#J-18808-Ljbffr