Parts & Warranty Strategist
Orion Talent, Oshkosh, WI, United States
Position Details
Title: Parts & Warranty Strategist
Location: Oshkosh, WI
Schedule: Monday – Friday
Compensation: $75,000 – $85,000
Benefits: competitive package
Travel: 10%
Position Description The Parts & Warranty Strategist is responsible for service parts inventory strategy, sourcing, fulfillment performance, and warranty administration for Continental Laundry Solutions’ commercial and industrial equipment across North America. This role ensures accurate parts data, optimized inventory levels, strong supplier partnerships, and efficient warranty processing while improving the overall ease of parts sourcing for distributors and customers.
Responsibilities
Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance
Exercise independent judgment over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters
Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation
Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards
Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions
Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance
Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements
Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders
Advance system, e-commerce, and self-service improvements to reduce transactional support volume
Maintain strict confidentiality and discretion in handling all company matters
Perform other related duties and projects, as assigned
Compliance with all company policies and standards
Must‑Have Skills, Experience, and Education
Associate’s degree in procurement, supply chain, technical support, engineering technology, or related field; or equivalent combination of education and relevant experience
2+ years of experience managing service or component parts within a manufacturing, industrial equipment, or technical service environment, including sourcing, supplier coordination, and inventory support
Demonstrated experience identifying mechanical equipment components and analyzing operational data (e.g., demand, inventory, warranty trends) to support sound business decisions
Working knowledge of mechanical, electrical, hydraulic, and pneumatic systems
Ability to interpret exploded parts diagrams, technical drawings, and product documentation
Strong analytical and problem‑solving skills with the ability to exercise sound independent judgment
Strong communication skills with the ability to work cross‑functionally and support external partners
Detail‑oriented with strong organizational and time‑management abilities
Proficiency in Microsoft Office applications; experience with ERP, CRM, or e‑commerce systems preferred
Company Description Continental Laundry Solutions delivers the total laundry solution to vended, on‑premise commercial, multi‑housing, textile care and industrial laundries throughout North America. As the provider of highly efficient batch tunnel washers, washer‑extractors, drying tumblers, feeders, ironers, folders, stackers and related machinery, Continental serves the complete laundry production and efficiency needs of virtually any industry or application.
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Location: Oshkosh, WI
Schedule: Monday – Friday
Compensation: $75,000 – $85,000
Benefits: competitive package
Travel: 10%
Position Description The Parts & Warranty Strategist is responsible for service parts inventory strategy, sourcing, fulfillment performance, and warranty administration for Continental Laundry Solutions’ commercial and industrial equipment across North America. This role ensures accurate parts data, optimized inventory levels, strong supplier partnerships, and efficient warranty processing while improving the overall ease of parts sourcing for distributors and customers.
Responsibilities
Own the service parts and warranty programs, including inventory strategy, lifecycle management, stocking methodologies, and service-level performance
Exercise independent judgment over sourcing strategy, supplier selection, alternates, pricing structures, and inventory investment within approved financial parameters
Direct OEM and aftermarket supplier strategy, including performance management, pricing and warranty recovery negotiations, and risk mitigation
Establish, interpret, and enforce parts and warranty policies, approve exceptions, and ensure compliance with company and manufacturer standards
Analyze parts demand, warranty trends, cost drivers, and service metrics to identify risks, improvement opportunities, and corrective actions
Develop and present executive-level reporting and recommendations regarding parts availability, warranty exposure, margins, and service performance
Drive cross-functional resolution of systemic parts and warranty issues and implement sustainable process improvements
Serve as escalation authority for complex or high-impact parts and warranty matters involving distributors, OEMs, and internal stakeholders
Advance system, e-commerce, and self-service improvements to reduce transactional support volume
Maintain strict confidentiality and discretion in handling all company matters
Perform other related duties and projects, as assigned
Compliance with all company policies and standards
Must‑Have Skills, Experience, and Education
Associate’s degree in procurement, supply chain, technical support, engineering technology, or related field; or equivalent combination of education and relevant experience
2+ years of experience managing service or component parts within a manufacturing, industrial equipment, or technical service environment, including sourcing, supplier coordination, and inventory support
Demonstrated experience identifying mechanical equipment components and analyzing operational data (e.g., demand, inventory, warranty trends) to support sound business decisions
Working knowledge of mechanical, electrical, hydraulic, and pneumatic systems
Ability to interpret exploded parts diagrams, technical drawings, and product documentation
Strong analytical and problem‑solving skills with the ability to exercise sound independent judgment
Strong communication skills with the ability to work cross‑functionally and support external partners
Detail‑oriented with strong organizational and time‑management abilities
Proficiency in Microsoft Office applications; experience with ERP, CRM, or e‑commerce systems preferred
Company Description Continental Laundry Solutions delivers the total laundry solution to vended, on‑premise commercial, multi‑housing, textile care and industrial laundries throughout North America. As the provider of highly efficient batch tunnel washers, washer‑extractors, drying tumblers, feeders, ironers, folders, stackers and related machinery, Continental serves the complete laundry production and efficiency needs of virtually any industry or application.
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