Senior Account Manager

Financial Recovery Services is seeking qualified Senior Account Manager candidates. Senior Account Manager – Position at a Glance This position is responsible for contacting consumers with past due accounts, attempting to collect outstanding debts by negotiating repayment plans, maintaining detailed records of collection efforts, and ensuring compliance with relevant laws while professionally interacting with consumers to recover overdue payments. Job Type: Full-Time | Hourly | Non-Exempt Start Date: Hiring Immediately Industry: Debt Collection, Customer Service, Financial Services Compensation: Competitive hourly wage + performance bonuses Experience Level: 6+ months preferred | Training provided Take Your Collections Career to the Next Level with FRS Are you ready to step into a high-impact role in financial recovery and account management ? Join Financial Recovery Services (FRS) as a Senior Account Manager and help clients recover outstanding balances while building your career in a fast-paced, performance-driven environment. Whether you’re continuing your journey in debt collection , or looking to grow in a team that values development and performance, FRS provides the structure, support, and growth opportunities you need. What to Expect in a Senior Account Manager Role As part of our Operations Department , you’ll work closely with your Team Leader or Production Manager to manage a portfolio of aged receivables, connect with consumers, and drive positive outcomes. As a Senior Account Manager, You’ll: Manage a portfolio of accounts using our Collection Resource System (CRS) Contact consumers via phone/email to resolve outstanding financial obligations Document all conversations accurately and in compliance with FDCPA and state laws Skip trace to locate updated contact information as needed Track your performance through daily reports and working toward monthly goals Maintain consistent coverage across all assigned accounts No Collections Experience? We’ll Help You Succeed While prior experience in collections or customer service is preferred, we offer paid training to support your development in: Mastering tools like CRS, CBR, and Fast Data Sharpening your communication and problem-solving skills Learning sales techniques to drive successful consumer engagement Qualifications and Top Skills for Senior Account Manager Qualifications High school diploma or GED required; some college or technical training preferred 6+ months of experience in collections, sales, customer service, or a similar field preferred Must pass FDCPA exam and obtain collector license (training provided) Basic math, computer, and phone operation skills required Strong interpersonal and conflict-resolution skills Are confident on the phone and thrive in a call center environment Are analytical, detail-oriented, and motivated by performance goals Communicate clearly — both verbally and in writing Adapt easily to change and enjoy solving problems Understand or are willing to learn skip tracing and collections best practices Speak Spanish? That’s a big plus! Compensation, Bonuses, and Benefits Competitive hourly pay + uncapped monthly performance bonuses Full training provided — collections or call center experience helpful but not required Advancement path toward Senior Account Manager status (performance-based) Health, dental, and vision insurance options Paid time off, paid holidays, and a supportive team culture Mentorship, coaching, and ongoing development Ready to Take the Next Step? We’re hiring motivated individuals who are ready to make an impact and grow with us. If you’re driven, coachable, and ready to build a career — we’d love to hear from you. #J-18808-Ljbffr