Casino Marketing Service Ambassador - Full Time (Caesars Las Vegas)

Overview The Casino Marketing Service Ambassador brings exceptional customer service instincts, a genuine passion for guest care, and a proactive approach to service and issue resolution. The ideal candidate is committed to creating memorable guest experiences and is comfortable taking ownership of service opportunities from start to finish. In this role, you will leverage a robust suite of tools, including real‑time customer data, to identify guest needs, resolve concerns, and deliver seamless support. You will work as part of a highly collaborative team dedicated to upholding Caesars’ service promise and ensuring that every interaction reflects our high standards. The Casino Marketing Service Ambassador team supports a core group of VIP guests, including but not limited to Inside Sales, Digital, and non‑Las Vegas dominant guests whose levels do not qualify them for Executive Host servicing. Qualifications 3–5 years of experience in casino/hotel, customer service, hosting, or account management roles; luxury service experience preferred. Ability to think independently and make decisions that maximize the guest experience and program profitability. Excellent customer service skills with the ability to build rapport quickly; multilingual preferred. Strong time‑management skills with the ability to handle multiple tasks simultaneously. Proficiency with customer Point‑of‑Service systems and comfort working with real‑time customer data. Exceptional interpersonal, communication, problem‑solving, and analytical skills. Systematic and process‑oriented mindset to ensure seamless end‑to‑end customer experiences. Strong attention to detail, especially when coordinating guest trip logistics. Professional, well‑groomed appearance suitable for guest‑facing interactions. Additional Requirements Must be at least 21 years of age and able to obtain a Nevada Gaming License. Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write, and understand English. Must have manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest’s needs. Must be able to tolerate areas containing secondhand smoke. Responsibilities Create a welcoming environment for guests and colleagues by actively listening, showing empathy, and putting others at ease during every interaction. Anticipate guest needs and take proactive steps to resolve issues and enhance their experience. Build rapport quickly through clear communication, empathy, and professional service. Focus on exceeding expectations and continuously improving the guest journey. Apply sound judgment when delivering solutions in fast‑paced or uncertain situations. Remain calm and professional under pressure, providing stability during challenging interactions. Anticipate needs, adjust plans as situations change, and stay aligned with goals and service standards. #J-18808-Ljbffr