Customer Service Representative / Assistant Account Manager

Job Description ***NOTE: Prior commercial lines insurance customer service / account management experience is required*** Oliver L.E. Soden Agency is growing, and we're looking for someone like you to join our team as a Commercial Lines Assistant Account Manager! We pride ourselves on our excellent culture and seek someone who wants to be a part of a strong team. We are not just looking for any Commercial Lines Assistant Account Manager; we are looking for one who is detail-oriented and driven to provide excellent service. As our new Commercial Lines Assistant Account Manager, you'll be joining us to assist our Account Managers in educating our clients on the best policies to cover what matters most to them. Your ability to build rapport and your upbeat, professional demeanor will help you earn our clients' trust and retain their business for years to come. If you're a team player who's ready to empower people to make the best decisions concerning their insurance needs, apply today! This position can be in-office, hybrid, or fully remote. We have strong technology and will be highly flexible if you're the right fit. We supply all computer and phone equipment required for your job. The salary range reflects the potential base salary based on experience. Apply for the position today by completing the form and assessment. Benefits Evenings Off Retirement Plan Career Growth Opportunities Mon-Fri Schedule Tuition Reimbursement Vision Insurance Life Insurance Disability Insurance Parental Leave Hands on Training Dental Insurance Health Insurance Flexible Schedule Work from Home Paid Time Off (PTO) Responsibilities Responding to queries and following up with clients to ensure satisfaction. Issuing certificates and other insurance documentation as requested. Fostering strong relationships with current and prospective clients to maintain client retention. Obtain and ensure the accuracy of current information, and document it per agency standards.Process customer policy change requests. Verify phone numbers, addresses, and email addresses with each customer contact, and update customer information accordingly. Responds to all inquiries, billing questions, cancellation requests, and sales requests within a specified timeframe. Requirements Property & Casualty License Commercial Lines Insurance experience Intermediate computer and technology proficiency. Preference for candidates with Applied Epic experience, though not absolutely necessary Excellent written and verbal communication skills. Detail-oriented with the ability to prioritize and multitask. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Great Customer Service Skills. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations. #J-18808-Ljbffr