Enterprise Account Manager (Remote)

Base Pay Range $75,000.00/yr - $85,000.00/yr Responsibilities Relationship & Stakeholder Management Serve as the primary liaison for assigned practices, coordinating communication across internal and external partners. Engage cross-functionally with Clinical Operations, Implementation/Training, Data, Billing, QA/Compliance, IT/Integration, and Sales/BD. Maintain a structured communication cadence (weekly, monthly, or quarterly as appropriate). Manage escalations and coordinate timely resolution. Ensure partner communications receive responses within 24 hours. Translate partner feedback into actionable, prioritized tasks. Contract, Scope & Customization Oversight Ensure internal teams deliver services according to contracted scope (CCM, CoCM, RTM, and adherence programs). Identify and elevate potential scope changes for internal review and pricing. Program Implementation & Optimization Support onboarding and expansion of new practices and service lines. Participate in workflow mapping exercises to align current-state and target-state processes. Monitor referral volumes and identify potential barriers to enrollment or throughput. Performance Measurement & Insights Convert Excel-based operational and clinical data into meaningful insights for partners and internal teams. Communicate trends, risks, and opportunities to support decision-making and performance improvement. Project Management Maintain a partner project tracker with open items, owners, due dates, and status updates. Support cross-functional follow-up to ensure progress against project timelines. Quality Assurance & Risk Management Collaborate with Clinical Operations on audits, root‑cause analysis, and corrective action plans. Track patient‑experience issues reported by practices and coordinate timely remediation. Retention & Growth Support Maintain accurate, up‑to‑date partner profiles. Identify under‑utilized services and recommend opportunities to strengthen engagement. Communication & Internal Alignment Conduct regular alignment huddles with Clinical Operations and Billing to review: Escalations. KPI performance. Implementation tasks. Operational risks. Required Education And Experience Bachelor’s degree in business administration or a relevant field. Proven experience developing strategies for value‑based care in a changing healthcare market. Knowledge of risk contracting and population health operations. Experience in healthcare or Population Health fields. Experience working with Accountable Care Organizations and risk‑sharing models. Proficiency in Microsoft Office 365 and related suites. Well‑organized and responsible with strong problem‑solving abilities. Excellent verbal and written communication skills. Team‑oriented with a high degree of dedication. Competencies And Preferred Qualifications Exceptional communication skills. Ability to multitask. Strong time management skills. Adaptability. Positive attitude. Ability to work towards a deadline. Demonstrated client goal setting. Independent thinking. Position Type And Expected Hours Of Work This is a regular, full‑time position that operates in an office or remote work environment. Some travel may be required. Physical Requirements This is a remote position that requires the ability to sit or stand for extended periods and work at a computer. Work Environment This is a remote position. We will provide you with the equipment and software needed, such as a laptop and necessary accessories. Since we’re dedicated to offering our clients the best experience possible, a high‑speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws, is required. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industries: Health, Wellness & Fitness Location: Remote Referrals increase your chances of interviewing at Wellbox Health by 2x Get notified about new Enterprise Account Manager jobs in Jacksonville, FL . #J-18808-Ljbffr