Website Account Manager

About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. About Bluetent Bluetent is a leader in the vacation rental and hospitality technology space, providing website, digital marketing, and support solutions to property managers across the globe. As our client base grows, we are expanding our Support Team and seeking a Technical Account Manager to guide clients through complex technical needs, multi‑step support projects, and strategic digital recommendations. Job Description Summary The Technical Account Manager (TAM) operates within Bluetent’s Support Team and serves as the primary technical liaison for clients requiring advanced support, elevated troubleshooting, and project‑level oversight. This role blends technical problem solving, SFTP based implementation, SEO best practice advisory, and strong client communication. The TAM ensures client requests move smoothly from intake to completion while maintaining high service quality and clear documentation. What You’ll Do (Functions & Responsibilities) Client & Project Ownership Serve as the primary point of contact for clients with complex support needs. Manage larger technical support requests and multi‑step implementation projects. Conduct discovery with clients to clarify goals and technical requirements. Communicate timelines, updates, and next steps clearly and proactively. Technical Support & Implementation Apply light development skills to perform SFTP file updates, plugin configurations, and website adjustments. Troubleshoot website and hosting issues, WordPress functionality, integrations, and third‑party tools. Perform QA checks to ensure accuracy and proper functionality of updates. Coordinate with internal developers when deeper technical needs arise. Strategic & SEO Advisory Provide SEO and technical SEO guidance, including metadata, indexing, URL structure, and on‑page updates. Advise clients on vacation rental industry best practices and direct booking optimization. Offer data‑driven website performance recommendations. Performance Monitoring & Reporting Track project progress, maintain accurate documentation, and communicate proactively. Provide insights and recommendations during client check‑ins. Identify opportunities for client growth, service enhancements, or further optimizations. Cross‑Team Collaboration Partner with Support, Development, Product, and Account Management teams. Advocate for client needs and provide feedback to help shape internal improvements. Qualifications Experience with WordPress, website structures, SFTP, and basic front‑end concepts. Understanding of SEO fundamentals and technical SEO. Background in client‑facing communication or technical account management. Strong organizational and multitasking skills. Ability to translate technical concepts into client‑friendly language. Education Requirements Bachelor’s degree is preferred. Type Full time, Salaried, Exempt. Location Chandler, AZ. We have an in‑office work style, with most team members working in the office from Monday to Thursday and remotely on Friday. Benefits Include Competitive Pay Health Insurance: Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #Inhabithires #J-18808-Ljbffr