Business Account Manager
Socket Fiber, Columbia, MO, United States
Overview
Are you a relationship-driven professional who enjoys helping businesses grow while delivering real value to your customers? Do you thrive on building long-term partnerships, identifying new opportunities, and ensuring customers get the most from the services they rely on everyday?
Socket Fiber is looking for a Business Account Manager to support and grow our largest business customers in the Columbia market.
In this role, you’ll serve as the primary point of contact for approximately 50 enterprise and large business accounts, helping retain and expand these relationships over time. Rather than focusing primarily on new customer acquisition, this role is centered on customer retention, relationship management, and identifying opportunities to expand services as our customers grow.
As the first position dedicated to enterprise account management, you’ll play a key role in shaping how Socket supports and grows its largest business clients.
A Day in the Life
Your day will often start in the office reviewing account activity, planning customer visits, and preparing for meetings. From there, you’ll spend much of your time out in the field meeting with business customers across the Columbia area.
You might visit a long-standing customer to discuss expanding services to a new location, meet with a business owner to review their current telecommunications setup, or work with internal teams to ensure a customer’s installation or upgrade goes smoothly.
Success in this role comes from building strong relationships, understanding your customers’ needs, and helping
What You’ll Do
Manage and maintain relationships with an assigned portfolio of enterprise and large business customers
Serve as the primary point of contact for customer needs, questions, and service expansion opportunities
Identify opportunities to grow accounts through additional services, locations, or technology solutions
Conduct regular customer visits to strengthen relationships and ensure satisfaction
Develop account strategies to support long-term retention and revenue growth
Present telecommunications solutions including internet, voice, data, and fiber services
Prepare proposals, presentations, and reports related to customer performance and revenue growth
Negotiate agreements and renewals while maintaining strong client relationships
Collaborate with internal teams to ensure smooth service delivery and issue resolution
Track and report on account activity, sales performance, and customer engagement
Preferred Qualifications
Experience in telecommunications, fiber internet, or technology services
Experience managing large or enterprise customer accounts
Familiarity with consultative or relationship-based sales approaches
Strong problem-solving skills and ability to identify new revenue opportunities
Experience working with CRM systems and managing account pipelines
Why Join Socket Fiber?
At Socket Fiber, we're redefining what it means to connect communities. We share a mission‑driven culture focused on bringing high‑speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.
A few of the key ways we strive to make employees feel valued include:
Competitive pay + performance-based commission
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Culture that values results, effort, and integrity
Our Core Values
Respect: Toward all customers, communities, property, and coworkers.
Advocacy: In‑person, online, or by phone—we go beyond support to serve as customer advocates.
Transparency: In our commitments, service experiences, and business relationships.
Progress: Growth is proof of our dedication to improving lives and communities.
Winning: Every conversation is a chance to gain a customer for life.
Ready to Apply?
If you’re excited about helping businesses grow while building long‑term customer relationships, we’d love to hear from you. Apply today!
This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
This employer uses E-Verify.
Requirements
2–5 years of professional experience in account management, business sales, or customer relationship management
High school diploma or equivalent
Valid driver’s license and reliable transportation
Strong organizational and time‑management skills
Detail‑oriented with the ability to manage multiple customer accounts simultaneously
Professional presence when interacting with business clients and leadership teams
Excellent interpersonal and communication skills
Ability to build trust and maintain long‑term client relationships
#J-18808-Ljbffr
Are you a relationship-driven professional who enjoys helping businesses grow while delivering real value to your customers? Do you thrive on building long-term partnerships, identifying new opportunities, and ensuring customers get the most from the services they rely on everyday?
Socket Fiber is looking for a Business Account Manager to support and grow our largest business customers in the Columbia market.
In this role, you’ll serve as the primary point of contact for approximately 50 enterprise and large business accounts, helping retain and expand these relationships over time. Rather than focusing primarily on new customer acquisition, this role is centered on customer retention, relationship management, and identifying opportunities to expand services as our customers grow.
As the first position dedicated to enterprise account management, you’ll play a key role in shaping how Socket supports and grows its largest business clients.
A Day in the Life
Your day will often start in the office reviewing account activity, planning customer visits, and preparing for meetings. From there, you’ll spend much of your time out in the field meeting with business customers across the Columbia area.
You might visit a long-standing customer to discuss expanding services to a new location, meet with a business owner to review their current telecommunications setup, or work with internal teams to ensure a customer’s installation or upgrade goes smoothly.
Success in this role comes from building strong relationships, understanding your customers’ needs, and helping
What You’ll Do
Manage and maintain relationships with an assigned portfolio of enterprise and large business customers
Serve as the primary point of contact for customer needs, questions, and service expansion opportunities
Identify opportunities to grow accounts through additional services, locations, or technology solutions
Conduct regular customer visits to strengthen relationships and ensure satisfaction
Develop account strategies to support long-term retention and revenue growth
Present telecommunications solutions including internet, voice, data, and fiber services
Prepare proposals, presentations, and reports related to customer performance and revenue growth
Negotiate agreements and renewals while maintaining strong client relationships
Collaborate with internal teams to ensure smooth service delivery and issue resolution
Track and report on account activity, sales performance, and customer engagement
Preferred Qualifications
Experience in telecommunications, fiber internet, or technology services
Experience managing large or enterprise customer accounts
Familiarity with consultative or relationship-based sales approaches
Strong problem-solving skills and ability to identify new revenue opportunities
Experience working with CRM systems and managing account pipelines
Why Join Socket Fiber?
At Socket Fiber, we're redefining what it means to connect communities. We share a mission‑driven culture focused on bringing high‑speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.
A few of the key ways we strive to make employees feel valued include:
Competitive pay + performance-based commission
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Culture that values results, effort, and integrity
Our Core Values
Respect: Toward all customers, communities, property, and coworkers.
Advocacy: In‑person, online, or by phone—we go beyond support to serve as customer advocates.
Transparency: In our commitments, service experiences, and business relationships.
Progress: Growth is proof of our dedication to improving lives and communities.
Winning: Every conversation is a chance to gain a customer for life.
Ready to Apply?
If you’re excited about helping businesses grow while building long‑term customer relationships, we’d love to hear from you. Apply today!
This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary And Benefits Commensurate With Experience.
Equal Opportunity Employer.
This employer uses E-Verify.
Requirements
2–5 years of professional experience in account management, business sales, or customer relationship management
High school diploma or equivalent
Valid driver’s license and reliable transportation
Strong organizational and time‑management skills
Detail‑oriented with the ability to manage multiple customer accounts simultaneously
Professional presence when interacting with business clients and leadership teams
Excellent interpersonal and communication skills
Ability to build trust and maintain long‑term client relationships
#J-18808-Ljbffr