Account Manager

For over 90 years, American Family Insurance has been dedicated to providing industry-leading service, exceptional claims support, and innovative insurance products. Guided by principles of integrity, fairness, and care, we aim to build long-term relationships with our policyholders. Our commitment to ethical standards and trust-based interactions has earned us a strong reputation and loyalty from our customers. At American Family Insurance, we treat our customers like family and work to make their experience easy, reliable, and meaningful. Role Description We are seeking an Account Manager for a full-time, on-site role in Hoffman Estates, IL. The Account Manager will oversee client accounts by fostering relationships, identifying their needs, and offering customized insurance solutions. Responsibilities include processing policy changes, addressing customer inquiries, managing claims, and ensuring customer retention through proactive communication. The Account Manager will also support sales goals by identifying cross-selling and upselling opportunities, as well as managing sales initiatives. On-Track Earnings This role offers strong income potential with on-track first-year earnings of $60,000–$65,000, combining base compensation, commissions, and performance incentives. Individuals who are motivated, coachable, and committed to growth have the opportunity to build a rewarding career while increasing their earning potential over time. Qualifications Strong skills in customer service, relationship management, and communication Experience in account management, sales, and cross-selling Attention to detail, organizational skills, and ability to manage multiple tasks simultaneously Proficiency with insurance-related tools, CRM systems, and Microsoft Office Suite Knowledge of the insurance industry and products is preferred Problem-solving capabilities and ability to work collaboratively in a team environment High school diploma or equivalent required; Bachelor's degree in Business, Marketing, or related field is a plus Insurance licensing or willingness to obtain required licensing #J-18808-Ljbffr