Account Manager

Benefits Bonus based on performance Competitive salary Dental insurance Opportunity for advancement Training & development Vision insurance 401(k) matching Account Manager – 2JData (Managed IT Services) Jupiter, FL | Full-Time About 2JData 2JData is a high-performance Managed Service Provider delivering enterprise-grade IT, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We focus on measurable business value, white-glove service, and long-term strategic partnerships with our clients. We are seeking a client-focused, results-driven Account Manager who thrives on building relationships, increasing client satisfaction, and serving as the central communication hub between our clients and service teams. Position Overview The Account Manager serves as the primary point of contact for clients, ensuring an exceptional customer experience while driving revenue growth, retention, and service adoption. This role also functions as the front-line communication and dispatch coordinator, helping to route service requests, manage priorities, and maintain SLA alignment. Key Responsibilities Client Relationship Management Own and manage relationships for a portfolio of MSP clients Conduct regular business reviews (QBRs / vCIO meetings) Ensure clients are aligned with best practice IT and cybersecurity roadmaps Act as the client advocate internally within 2JData Revenue Growth & Retention Identify upsell and cross-sell opportunities (security, cloud, backup, compliance, hardware, licensing) Maintain high client retention and satisfaction scores Assist in contract renewals and service expansions Track account performance against revenue and margin targets Phone Dispatch & Service Coordination Serve as the primary inbound call handler for client service requests Create, categorize, and prioritize service tickets in the PSA system Dispatch tickets to the appropriate technical resources based on: SLA Priority Skillset Client impact Monitor ticket queues to ensure response and resolution targets are met Communicate status updates to clients in a timely and professional manner Schedule onsite and remote service appointments Coordinate emergency and after-hours escalations when required Ensure accurate documentation of client requests and call notes Client Experience & Communication Provide white-glove customer service on every interaction Translate technical updates into business-friendly language Proactively follow up on open issues and projects Identify service trends and recurring issues affecting client satisfaction Strategic Planning Help clients budget and plan for future IT initiatives Align technology solutions to business outcomes Present proposals, quotes, and solution roadmaps Technical & Industry Familiarity (Preferred) Experience in a Managed IT Services (MSP) environment PSA / ticketing systems (Autotask, Kaseya, ConnectWise, or similar) Microsoft 365 and cloud environments Cybersecurity solutions (MFA, EDR, backups, compliance) Understanding of network and endpoint support workflows Management & Professional Skills Strong phone presence and communication skills Exceptional customer service mindset Ability to multitask and manage competing priorities Highly organized and process-driven KPI and SLA focused Team collaboration mindset Success Metrics Client retention rate Monthly recurring revenue (MRR) growth CSAT score SLA response & resolution performance Ticket routing accuracy and efficiency Agreement renewals & expansions Compensation & Benefits Competitive base salary + performance incentives Health benefit options Paid time off Career growth within a rapidly scaling MSP Ongoing training & certification support Why Join 2JData? High-impact, client-facing role Central position in the daily service operation Work with a fast-growing, process-driven MSP Direct collaboration with leadership and engineering teams Ideal Candidate You are a relationship builder, problem solver, and master of communication who can balance client success, service coordination, and revenue growth in a fast-paced MSP environment. #J-18808-Ljbffr