Account Manager (NS)

Next Street: Where teamwork and entrepreneurship meet Next Street was founded in 2005 with the belief that small businesses are the engines of inclusive growth in underserved markets. Serving as trusted advisor to some of the country’s most dynamic organizations,
Next Street revolutionizes how organizations provide capital, customers and services to small businesses and entrepreneurs. We create strategies and tools for public, private and social institutions to drive equitable small business growth in the communities across the US. Next Street directly serves hundreds of individual businesses every day through tailored small business development services and programs.
We look for professionals who aim to combine their diverse backgrounds and experiences with a passion for mission, offering our team members an unparalleled opportunity to work at the intersection of doing well and doing good. Next Street is a for-profit ‘business for good’ and a certified B Corporation with offices in New York City, Chicago, and Boston.
Beverly Gray Business Exchange Center The Beverly Gray Business Exchange Center (The Exchange) is the first-of-its-kind, brick and mortar small business technical resource center that is located on Buffalo’s Eastside neighborhood. It is a comprehensive, one-stop small business technical resource center developed to support entrepreneurship and innovation for Minority and Women-Owned Enterprises (M/WBE), Service-Disabled Veteran–Owned Businesses (SDVOB), and small businesses in the City of Buffalo and WNY region. The purpose of The Exchange is to serve as an information clearinghouse for small businesses, and, by extension, a hub of entrepreneurship and community wealth generation on the Eastside.
Position Summary: Next Street is seeking a dynamic and entrepreneurial individual to serve as an Account Manager of the Beverly Gray Business Exchange Center, operated by Next Street. The Account Manager will be responsible for performing their day-to day duties while helping achieve the Exchange’s goals. The Account Manager and will report to the Deputy Director of the Beverly Gray Business Exchange Center.
Your Work: Service Delivery
Deliver the Exchange’s suite of services to small businesses and entrepreneurs of various stages and sectors to achieve goals set by the Exchange and Next Street
Understand the needs and make recommendations to a wide range of small businesses for the types of resources and services the City can provide these businesses to help them be successful
Serve as a connector for clients to services and other resources
Coordinate business planning, legal, and accounting services; manage appointments, coordinate with service providers, and develop partnerships
Assist clients with City, County, and State M/WBE certification processes; develop subject matter expertise
Respond to all customer inquiries in a timely and appropriate manner
Ensure that assigned service delivery goals are regularly exceeded
Business Development
Assist in business development and marketing efforts to attract, cultivate and retain clients as well as other key stakeholders
Support and implement the team’s business development plans; monitor and analyze the efficacy of those activities
Develop promotional materials for the Exchange’s educational and community events
Engage community-based organizations, community boards, BIDs, and other relevant stakeholders interested in engaging businesses and improving the access that they have to support services
Center Management & Operations
Drive customer acquisition, partnership, and marketing efforts; track and analyze activities in CRM
Perform data entry within 48 hours of delivering a service; maintain high data integrity standards
Provide feedback to team members, Firm management and City of Buffalo on an ongoing basis in order to improve the system’s ability to achieve outcomes and provide high-quality services
Collaborate across Next Street offices to ensure our client’s strategic, financial, and organizational needs are met and learnings are shared
Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts
Preferred Skills/Knowledge:
2-3 years’ experience in banking, finance or lending; experience working with entrepreneurs or small business owners is a plus
Excellent customer service and relationship management skills
Familiarity with Buffalo’s economic and community development organizations
Ability to review loan applications and documentation for clients; experience developing and analyzing business financials a plus
Experience using customer relationship management (CRM) tools or other database systems in order to track and manage services and outcomes
Ability to manage towards goals to ensure the successful achievement by specific deadlines
Flexible, adaptable, customer-focused, and goal-oriented with commitment to high standards of excellence
Ability to think innovatively and generate new ideas that can translate directly into results
A strong belief in the potential of small businesses and the value of understanding their needs
Willingness to challenge and be challenged, regardless of seniority
Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

#J-18808-Ljbffr