Commercial Lines Account Manager

Job Title: Commercial Lines Account Manager

Location: On Site - Groton, Connecticut, United States

Salary: Base Salary (based on experience) + Commission on New Business

Skills: Commercial Lines Insurance, Client Relationship Management, Account Servicing, Customer Service, Organizational Skills

About the Insurance Company / The Opportunity:

Join a successful and expanding firm in the Insurance industry, known for its dedication to building lasting client partnerships and providing comprehensive commercial lines solutions. In this client-facing, end-to-end account management role, you will play a vital part in supporting and growing a high-performance office. The opportunity offers strong career growth prospects, a collaborative and stable work environment, and the chance to manage a diverse range of insurance accounts.

Responsibilities:

• Provide full-spectrum, A–Z servicing of commercial lines accounts, including new business, renewals, and endorsements.
• Conduct coverage reviews and process policy changes to ensure clients' needs are met.
• Establish and nurture long-term relationships through proactive client communication and responsive service.
• Identify cross-selling and account rounding opportunities to enhance client portfolios.
• Utilize agency management systems such as Agency Block CRM, EZLynx, AMS360, or Applied EPIC for account administration and workflow optimization.
• Work closely with producers and underwriters to resolve account and coverage issues.
• Maintain accurate and up-to-date client records and documentation.
• Support the office team's collaborative culture and contribute to ongoing process improvement initiatives.

Must-Have Skills:

• Experience in commercial lines insurance account management.
• Proven customer service and organizational abilities.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts independently.
• Attention to detail and commitment to accuracy in policy administration.

Nice-to-Have Skills:

• Familiarity with Agency Block CRM.
• Experience with EZLynx, AMS360, or Applied EPIC systems.
• Previous experience cross-selling or upselling insurance products.
• Knowledge of Connecticut insurance regulations and market practices.
• Willingness to contribute to internal process improvements and team initiatives.