Key Account Manager

Job Summary

We are seeking a dynamic and results-driven Key Account Manager to oversee and manage strategic clients for our cross-border operations between the USA and Mexico. The ideal candidate will be responsible for maintaining strong client relationships, ensuring seamless logistics coordination, and driving business growth within key accounts.

Key Responsibilities

• Manage and nurture relationships with key clients involved in cross-border logistics operations (USA to Mexico)
• Serve as the primary point of contact for client communication, escalations, and performance updates
• Coordinate closely with internal teams (operations, customs, transportation, and last-mile delivery) to ensure smooth execution of shipments
• Monitor account performance, KPIs, and service levels to ensure client satisfaction and contractual compliance
• Identify opportunities for business growth, upselling, and process improvements within existing accounts
• Provide regular reports, insights, and forecasts to clients and internal stakeholders
• Ensure compliance with cross-border regulations, customs requirements, and documentation standards
• Resolve operational issues proactively and implement corrective actions to prevent recurrence

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field
• 3–6+ years of experience in key account management, preferably in logistics, freight forwarding, or cross-border operations
• Strong understanding of USA–Mexico cross-border logistics, customs processes, and regulations
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, dynamic environment and manage multiple accounts simultaneously
• Proficiency in MS Office and CRM tools
• Bilingual proficiency in English and Spanish is highly preferred

Key Competencies

• Client relationship management
• Problem-solving and decision-making
• Operational coordination
• Negotiation and influencing skills
• Analytical and performance-driven mindset