Account Manager

Summary:

The Account Manager will be responsible for providing a high degree of customer service to existing clients and actively seeks opportunities to grow new and existing business.

Essential Duties and Responsibilities (including but not limited to):

·        Represents PENCOM to customers in a professional and courteous manner

·        Acts as main interface between customer purchasing and engineering departments at PENCOM

·        Enters sales and confirms/reports on order status to customer in timely manner

·        Evaluates inventory availability, requests transfers and purchases as needed for customer orders. Accountable for inventory ordered into PENCOM

·         Finds sources, samples, and technical information as requested by customer

·        Resolves issues with shipments such as missing packing slips, short shipments, wrong parts, etc. between warehouse and customer

·        Generates quotes for customers, enters information to internal system

·        Enters CSI’s and process RTVs (return to vendor)

·        Responsible for follow-up on quotes, samples and orders as needed

·        Partners with Business Development Managers to develop and maintain existing client base, and new clients

·        Visits customer sites with, and independently of, the Business Development Manager as needed

·        Performs cold calling within the Branch territory

·        Responsible for review of open orders (both sales and purchase) to ensure on-time delivery to customers

·        Actions past due invoices in tandem with Inside Sales Manager and Accounting

·        Interfaces with internal departments including Quality Control, Engineering, Accounting, Purchasing, and Warehouse as related to customer orders or needs

·        Provides customer documentation to request part numbers from Engineering

·        Drives VI (Visual Inventory) and bin stock implementations

·        Continuously reviews accounts with Business Development Manager to identify areas of business that can be improved 

·        Participates in Corporate Activities such as ISO audits and physical inventory as required

·        May require out-of-state travel for training purposes

·        Duties, responsibilities and activities may change at any time with or without notice by management

Supervisory Responsibilities

·        No supervisory responsibilities associated with this position

Skills/Knowledge Required:

§ Able to think outside the box and help customers by providing alternate options

§ Excellent phone etiquette and customer service skill is required

§ Proficiency with MS Office Suite (Word, Excel, Outlook & PowerPoint, etc.)

§ Must be fluent in reading, writing, and speaking English

§ Self-motivated and able to function independently; detail orientated, organized and must work well as a team player 

§ Works well under pressure, able to multi-task and reliable

§ Ability to sit for long periods of time

Language Ability

English is the primary language. Additional languages are a plus for both spoken and written ability.

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Have the ability to write reports, business correspondence, and procedure manuals, and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Have the ability apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems collects data, establish facts, and draw valid conclusions. Have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Experience/Education Required:

• HS Diploma or equivalent education and/or equivalent work experience; Bachelor’s Degree in Business, or related field preferred
• Minimum 3-5 years of Sales experience preferred, preferably in fasteners, mechanical components or related field
• Must be able to read technical drawings and understand manufacturing processes required to make the part

Salary Range: $50,000-$55,000 annually