Customer Service Representative
Conduent, Inc., Middletown, PA, United States
Remote Customer Service Representative Ii
Join the Conduent Customer Service Team and grow with a team of people who will challenge and inspire you to be the best. Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.50 per hour pay rate, paid bi-weekly (which may be below your state's minimum wage. Please take this into consideration when applying) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options
- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. Training Schedule: Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks) Production Schedules: Start times between 12:00 AM - 8:00 PM End times between 12:00 AM - 11:00 PM Various Work Days include 5 days on, 2 days off and 4 days on, 3 days off. About the Role: This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members' concerns. Maintain up to date support knowledge through offered training Accurately document requests, status changes, complaints, and grievances Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Those successful in this role: Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs. Requirements: High School diploma or GED Have 1 year of Customer Service/Call Center Experience. Ability to submit to and pass a background check. Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to sit for long periods of time. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in state where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, & NY Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Join the Conduent Customer Service Team and grow with a team of people who will challenge and inspire you to be the best. Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.50 per hour pay rate, paid bi-weekly (which may be below your state's minimum wage. Please take this into consideration when applying) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options
- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. Training Schedule: Monday-Friday 8:00 AM - 4:30 PM EST (4 weeks) Production Schedules: Start times between 12:00 AM - 8:00 PM End times between 12:00 AM - 11:00 PM Various Work Days include 5 days on, 2 days off and 4 days on, 3 days off. About the Role: This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members' concerns. Maintain up to date support knowledge through offered training Accurately document requests, status changes, complaints, and grievances Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Those successful in this role: Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs. Requirements: High School diploma or GED Have 1 year of Customer Service/Call Center Experience. Ability to submit to and pass a background check. Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to sit for long periods of time. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in state where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, & NY Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, WA - Washington DC, Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.