Director, Loan Collections & Loss Mitigation

Responsibilities include but are not limited to:

• Set enterprise-wide collections and loss mitigation strategy, defining scalable policies, controls, and cross-functional alignment with Risk, Compliance, Legal, and business units.
• Lead end-to-end delinquency and loss mitigation operations, driving portfolio performance through KPIs while ensuring consistent execution across internal teams and vendors.
• Oversee consumer, mortgage, and small business hardship programs, ensuring regulatory and investor compliance while balancing loss minimization with customer retention.
• Manage regulatory, compliance, and risk governance, including exams, audits, issue management, and adherence to all servicing and consumer protection standards.
• Advance analytics, technology, and innovation through predictive modeling, digital platforms, automation, and data-driven strategy refinement.
• Develop organizational talent and vendor ecosystems, building a high-performing, collaborative team and ensuring third-party partners meet quality, compliance, and cost-efficiency expectations.

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