Director, Loan Collections & Loss Mitigation
Valley National Bank, Wayne, NJ, United States
Responsibilities
Responsibilities include but are not limited to:
- Set enterprise-wide collections and loss mitigation strategy, defining scalable policies, controls, and crossfunctional alignment with Risk, Compliance, Legal, and business units.
- Lead endtoend delinquency and loss mitigation operations, driving portfolio performance through KPIs while ensuring consistent execution across internal teams and vendors.
- Oversee consumer, mortgage, and small business hardship programs, ensuring regulatory and investor compliance while balancing loss minimization with customer retention.
- Manage regulatory, compliance, and risk governance, including exams, audits, issue management, and adherence to all servicing and consumer protection standards.
- Advance analytics, technology, and innovation through predictive modeling, digital platforms, automation, and datadriven strategy refinement.
- Develop organizational talent and vendor ecosystems, building a highperforming, collaborative team and ensuring thirdparty partners meet quality, compliance, and costefficiency expectations.