Customer Service Representative
Global Technical Talent, Saint Paul, MN, United States
Overview
Job Title:
Customer Service Representative
Location:
St. Paul, MN
Onsite Flexibility:
Onsite
Contract Details:
Position Type: Contract
Start: As Soon As Possible
Pay: $22/hr
Shift: 9 AM - 05:30 PM
Job Summary Customer Service Representativereceives and processes customer
rental and purchase orders
in accordance with established procedures. You will interpret and clarify customer orders for the shipping department, create relevant shipping paperwork, communicate waybill information, and trace lost shipments. You will maintain customer contact until the shipment is received at the destination.
Key Responsibilities
Receive and process customer rental and purchase orders in accordance with established procedures
Interpret and clarify customer orders for the shipping department, create relevant shipping paperwork, communicate waybill information, and trace lost shipments
Maintain customer contact until the shipment is received at the destination
Follow up and resolve order discrepancies, credit holds, training requirements, or product availability issues when appropriate with the guidance of the team lead/Supervisor
Communicate to customers on order status, expected release dates, or requirements needed to fulfill orders
Provide and communicate inventory status updates and support
Research and prepare billing correction requests to ensure proper billing and correct commission payments on all devices
Provide accurate entry and field support for the clinical procedure calendar when required
Keep current on all products offered by the company
Monitor, understand, and implement changes in regulatory requirements or CS processes
Obtain approvals, issue and track returns, and ensure the issuance of credits based on procedures
Work with customers to expedite the return through to resolution
Receive and respond to customer product complaints, determine the validity of the warranty period, process credits, and work with internal personnel to schedule installs, ship replacements, or loaned equipment to address immediate customer needs
Perform consignment inventory initial set-up, audits, and troubleshoot discrepancies through to resolution with external customers
Generate reports on inventory and consignment products for field or management distribution
Maintain Accounts and Contacts in ERP and CRM Databases, including maintenance and updates
Consult and strategize with management regarding identifying key hospital personnel for future product opportunities and customer needs
Education & Experience Education Requirements:
High school diploma or other specialized training/equivalent related experience
Required Experience:
Minimum of two or more years of demonstrated experience in a customer service or closely related environment
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company Global Healthcare Innovator
We're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives.
Join our team and:
Work on cutting-edge projects
Contribute to global healthcare advancements
Experience diverse cultures and geographies
Discover a rewarding career with a company that cares.
About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
26-03021
Hashtags:
#gttic
#J-18808-Ljbffr
Customer Service Representative
Location:
St. Paul, MN
Onsite Flexibility:
Onsite
Contract Details:
Position Type: Contract
Start: As Soon As Possible
Pay: $22/hr
Shift: 9 AM - 05:30 PM
Job Summary Customer Service Representativereceives and processes customer
rental and purchase orders
in accordance with established procedures. You will interpret and clarify customer orders for the shipping department, create relevant shipping paperwork, communicate waybill information, and trace lost shipments. You will maintain customer contact until the shipment is received at the destination.
Key Responsibilities
Receive and process customer rental and purchase orders in accordance with established procedures
Interpret and clarify customer orders for the shipping department, create relevant shipping paperwork, communicate waybill information, and trace lost shipments
Maintain customer contact until the shipment is received at the destination
Follow up and resolve order discrepancies, credit holds, training requirements, or product availability issues when appropriate with the guidance of the team lead/Supervisor
Communicate to customers on order status, expected release dates, or requirements needed to fulfill orders
Provide and communicate inventory status updates and support
Research and prepare billing correction requests to ensure proper billing and correct commission payments on all devices
Provide accurate entry and field support for the clinical procedure calendar when required
Keep current on all products offered by the company
Monitor, understand, and implement changes in regulatory requirements or CS processes
Obtain approvals, issue and track returns, and ensure the issuance of credits based on procedures
Work with customers to expedite the return through to resolution
Receive and respond to customer product complaints, determine the validity of the warranty period, process credits, and work with internal personnel to schedule installs, ship replacements, or loaned equipment to address immediate customer needs
Perform consignment inventory initial set-up, audits, and troubleshoot discrepancies through to resolution with external customers
Generate reports on inventory and consignment products for field or management distribution
Maintain Accounts and Contacts in ERP and CRM Databases, including maintenance and updates
Consult and strategize with management regarding identifying key hospital personnel for future product opportunities and customer needs
Education & Experience Education Requirements:
High school diploma or other specialized training/equivalent related experience
Required Experience:
Minimum of two or more years of demonstrated experience in a customer service or closely related environment
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company Global Healthcare Innovator
We're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives.
Join our team and:
Work on cutting-edge projects
Contribute to global healthcare advancements
Experience diverse cultures and geographies
Discover a rewarding career with a company that cares.
About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
26-03021
Hashtags:
#gttic
#J-18808-Ljbffr