Customer Service Representative
DSV Air & Sea Inc., Goodyear, AZ, United States
Position Summary
Shift is Mon‑Fri 7am‑3:30pm.
The Customer Service Representative is responsible for building rapport and trust with clients by delivering exceptional service consistently. CSRs are responsible for accurate, timely data entry of shipping and receiving information for single and/or multiple customers, and for accurate, timely order processing to support the efficient operation of the site.
Responsibilities
Process & input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate all related paperwork and necessary information for customer work orders.
Check orders for special requests.
Expedite orders, trace orders and notify customers of any activity concerning their merchandise.
Follow up with other departments to ensure service standards are met.
Assure proper invoicing of accounts by verifying customers as required.
Handle returned merchandise efficiently and ensure proper credit to the customer.
Maintain good working relationships with customers by responding to inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and signs of dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Ensure accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Ensure receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Operate computer terminal proficiently.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and timely.
Oversee paperwork associated with orders and maintain corresponding files.
Answer phone calls and operate office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Answer incoming telephone calls cheerfully, courteously, and timely.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at check‑in window various times throughout the day.
Cross‑train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business, whether mandatory or voluntary.
Minimum Required Qualifications
High school diploma or GED.
1 year experience in a customer‑service related capacity.
Ability to work in unregulated temperatures within the warehouse during warmer and colder months that can range from mild to moderate.
Preferred Qualifications
1–3 years warehouse/logistics support experience.
2–3 years experience in a customer‑service related capacity.
Minimum Skills, Knowledge and Abilities
Intermediate computer skills.
Proficient with MS Office applications.
Experience with WMS functions.
English (reading, writing, verbal) – business writing proficiency.
Intermediate mathematics to verify quantities, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail, accuracy, and ability to accomplish tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multitask.
Effective communication skills.
Adaptability to change and thriving in a fast‑paced environment.
Physical Demands Occasionally: handling/fingering, sitting.
Frequently: bending.
Constantly: walking and standing.
Ability to lift/carry and push/pull 21‑50 pounds, reach above shoulder, reach outward, squat or kneel.
Work Environment The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
About DSV DSV – Global transport and logistics is the world’s third‑largest provider of global solutions within transport and logistics. With close to 150,000 colleagues in more than 90 countries, we work daily to offer solid services and help customers achieve their goals.
We value inclusivity, embrace different cultures, and respect the dignity and rights of every individual. Join us to grow your career in a forward‑thinking company.
#J-18808-Ljbffr
The Customer Service Representative is responsible for building rapport and trust with clients by delivering exceptional service consistently. CSRs are responsible for accurate, timely data entry of shipping and receiving information for single and/or multiple customers, and for accurate, timely order processing to support the efficient operation of the site.
Responsibilities
Process & input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate all related paperwork and necessary information for customer work orders.
Check orders for special requests.
Expedite orders, trace orders and notify customers of any activity concerning their merchandise.
Follow up with other departments to ensure service standards are met.
Assure proper invoicing of accounts by verifying customers as required.
Handle returned merchandise efficiently and ensure proper credit to the customer.
Maintain good working relationships with customers by responding to inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and signs of dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Ensure accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Ensure receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Operate computer terminal proficiently.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and timely.
Oversee paperwork associated with orders and maintain corresponding files.
Answer phone calls and operate office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Answer incoming telephone calls cheerfully, courteously, and timely.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at check‑in window various times throughout the day.
Cross‑train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business, whether mandatory or voluntary.
Minimum Required Qualifications
High school diploma or GED.
1 year experience in a customer‑service related capacity.
Ability to work in unregulated temperatures within the warehouse during warmer and colder months that can range from mild to moderate.
Preferred Qualifications
1–3 years warehouse/logistics support experience.
2–3 years experience in a customer‑service related capacity.
Minimum Skills, Knowledge and Abilities
Intermediate computer skills.
Proficient with MS Office applications.
Experience with WMS functions.
English (reading, writing, verbal) – business writing proficiency.
Intermediate mathematics to verify quantities, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail, accuracy, and ability to accomplish tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multitask.
Effective communication skills.
Adaptability to change and thriving in a fast‑paced environment.
Physical Demands Occasionally: handling/fingering, sitting.
Frequently: bending.
Constantly: walking and standing.
Ability to lift/carry and push/pull 21‑50 pounds, reach above shoulder, reach outward, squat or kneel.
Work Environment The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at athr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
About DSV DSV – Global transport and logistics is the world’s third‑largest provider of global solutions within transport and logistics. With close to 150,000 colleagues in more than 90 countries, we work daily to offer solid services and help customers achieve their goals.
We value inclusivity, embrace different cultures, and respect the dignity and rights of every individual. Join us to grow your career in a forward‑thinking company.
#J-18808-Ljbffr