Property Manager
Newbury Living, Des Moines, IA, United States
Overview
Position Summary
The Property Manager at Newbury Living is responsible for the overall performance and operations of a 206-unit portfolio spanning two properties and three buildings, including 52 LIHTC-designated units. This role ensures the community operates efficiently, meets occupancy and revenue goals, maintains regulatory compliance, and delivers an exceptional resident experience. The Property Manager will manage financials, oversee leasing strategy, and maintain compliance with LIHTC regulations while upholding Newbury Living’s standards.
Responsibilities
Operations & Leadership
Oversee daily operations across all buildings, ensuring consistency in service and standards
Foster a positive team culture focused on accountability, performance, and resident satisfaction
Conduct regular property inspections to ensure curb appeal and asset preservation
Leasing & Occupancy
Drive leasing performance to meet or exceed occupancy goals
Monitor traffic, leasing trends, and conversion ratios; adjust strategies as needed
Support leasing staff with tours, closing techniques, and follow-up processes
Ensure accurate and compliant lease execution
Financial Management
Monitor income, expenses, and delinquency; take corrective action when needed
Approve invoices, manage vendor relationships, and control operating costs
Maximize NOI through strategic decision-making and revenue management
LIHTC Compliance (52 Units)
Ensure full compliance with LIHTC program requirements
Oversee income certifications, recertifications, and file audits
Maintain accurate and organized compliance documentation
Coordinate with compliance partners and prepare for audits or inspections
Resident Relations
Deliver a high level of customer service and promptly resolve resident concerns
Manage escalated issues professionally and effectively
Promote resident retention through engagement and service initiatives
Maintenance Oversight
Partner with maintenance team to ensure timely completion of work orders
Oversee preventative maintenance programs and unit turns
Ensure compliance with safety standards and local regulations
Qualifications
2+ years of property management experience (multifamily required)
Experience managing multiple buildings or assets preferred
LIHTC experience strongly preferred (certification a plus)
Strong financial acumen and budget management experience
Excellent communication and problem-solving abilities
Proficiency in property management software (AppFolio a plus)
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Responsibilities
Operations & Leadership
Oversee daily operations across all buildings, ensuring consistency in service and standards
Foster a positive team culture focused on accountability, performance, and resident satisfaction
Conduct regular property inspections to ensure curb appeal and asset preservation
Leasing & Occupancy
Drive leasing performance to meet or exceed occupancy goals
Monitor traffic, leasing trends, and conversion ratios; adjust strategies as needed
Support leasing staff with tours, closing techniques, and follow-up processes
Ensure accurate and compliant lease execution
Financial Management
Monitor income, expenses, and delinquency; take corrective action when needed
Approve invoices, manage vendor relationships, and control operating costs
Maximize NOI through strategic decision-making and revenue management
LIHTC Compliance (52 Units)
Ensure full compliance with LIHTC program requirements
Oversee income certifications, recertifications, and file audits
Maintain accurate and organized compliance documentation
Coordinate with compliance partners and prepare for audits or inspections
Resident Relations
Deliver a high level of customer service and promptly resolve resident concerns
Manage escalated issues professionally and effectively
Promote resident retention through engagement and service initiatives
Maintenance Oversight
Partner with maintenance team to ensure timely completion of work orders
Oversee preventative maintenance programs and unit turns
Ensure compliance with safety standards and local regulations
Qualifications
2+ years of property management experience (multifamily required)
Experience managing multiple buildings or assets preferred
LIHTC experience strongly preferred (certification a plus)
Strong financial acumen and budget management experience
Excellent communication and problem-solving abilities
Proficiency in property management software (AppFolio a plus)
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