Inside Sales Trainee
Red Bull, Denver, CO, United States
Organization: Red Bull Distribution Company
Job type: Permanent
Company Description
The primary function of the Inside Sales Trainee (IST) is to provide route coverage for the Inside Sales team and backup coverage for the Customer Support team. The IST must be flexible and able to move between multiple responsibilities throughout the day. This role will support sales initiatives and provide route coverage for Inside Sales Managers during vacations, illnesses, injuries, or special REACH projects as needed. The Inside Sales Trainee will work with management to maintain customer relationships and coordinate between sales and field personnel (ASM/DSM) for all Inside Sales (“Tel Sell”) accounts. In addition, the IST will support inbound calls handled by the Customer Support team, including calls from ASMs and customers. Responsibilities will include providing override codes to ASMs, processing invoices and delivery requests for customers, and facilitating the new account setup process for customers who want to start service. Job Description
ACCOUNT MANAGEMENT Manage all Red Bull products and accounts by fully completing all tasks on the assigned route. Resolve issues, maintain accurate call records, and follow up on orders as necessary. Assess current and ongoing product and point-of-sale (POS) needs to increase sales and enhance brand visibility. Use all Red Bull Distribution Company (RBDC) sales tools and communicate execution activities clearly to Account Sales Managers (ASMs). Perform other duties as assigned. EXECUTION Train with Inside Sales Managers and Customer Service Representatives as needed. Cover Inside Sales Manager and Customer Service Representative roles when required. Develop and follow a plan to complete all daily account calls, tracking results and identifying targets for the next calls. While covering a route, meet daily and monthly KPI targets, including call frequency and sales volume goals. Evaluate and communicate all Red Bull initiatives, such as new product launches and VIP pricing programs. Complete various outbound REACH projects as assigned, following provided scripts, completing 100% of assigned calls, and maintaining a positive, results-focused attitude. Build and protect the Red Bull brand. Bring energy and a “can-do” attitude every day. BUILDING SUCCESS Collaborate with members of RBDC distribution teams to develop and implement programs. Work collaboratively across the organization and share best practices. Serve as a key contributor and leader among peers. Maintain and strengthen relationships with customers and field representatives. CUSTOMER SERVICE Provide coverage for the Customer Service team. Collaborate with the Collections and Master Data teams to resolve ASM and customer-related inquiries (including override codes, credit requests/reactivations, and customer invoice and service requests). Follow up on new account requests with Office Administrators, contacting prospective customers to close out outstanding tickets. Qualifications
High school diploma or GED required Excellent written and verbal communication skills, including active listening Strong mathematical skills Strong organizational skills and ability to develop and maintain relationships with customers and contracts Exceptional time management and organizational abilities Excellent overall computer skills and familiarity with a variety of software programs Willingness to take a hands-on approach to personal development Flexibility to handle multiple responsibilities throughout the day Prior sales experience preferred; inside sales experience is a plus Additional language skills are an advantage Physical Requirements Regularly required to use hands and fingers to handle or feel objects, reach with hands and arms, and communicate by talking and hearing Frequently required to walk and sit Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus Additional Information
This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa. This position offers a base salary range of $41,600 - 62,400 plus cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified. Our current Benefits include: Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location) Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
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The primary function of the Inside Sales Trainee (IST) is to provide route coverage for the Inside Sales team and backup coverage for the Customer Support team. The IST must be flexible and able to move between multiple responsibilities throughout the day. This role will support sales initiatives and provide route coverage for Inside Sales Managers during vacations, illnesses, injuries, or special REACH projects as needed. The Inside Sales Trainee will work with management to maintain customer relationships and coordinate between sales and field personnel (ASM/DSM) for all Inside Sales (“Tel Sell”) accounts. In addition, the IST will support inbound calls handled by the Customer Support team, including calls from ASMs and customers. Responsibilities will include providing override codes to ASMs, processing invoices and delivery requests for customers, and facilitating the new account setup process for customers who want to start service. Job Description
ACCOUNT MANAGEMENT Manage all Red Bull products and accounts by fully completing all tasks on the assigned route. Resolve issues, maintain accurate call records, and follow up on orders as necessary. Assess current and ongoing product and point-of-sale (POS) needs to increase sales and enhance brand visibility. Use all Red Bull Distribution Company (RBDC) sales tools and communicate execution activities clearly to Account Sales Managers (ASMs). Perform other duties as assigned. EXECUTION Train with Inside Sales Managers and Customer Service Representatives as needed. Cover Inside Sales Manager and Customer Service Representative roles when required. Develop and follow a plan to complete all daily account calls, tracking results and identifying targets for the next calls. While covering a route, meet daily and monthly KPI targets, including call frequency and sales volume goals. Evaluate and communicate all Red Bull initiatives, such as new product launches and VIP pricing programs. Complete various outbound REACH projects as assigned, following provided scripts, completing 100% of assigned calls, and maintaining a positive, results-focused attitude. Build and protect the Red Bull brand. Bring energy and a “can-do” attitude every day. BUILDING SUCCESS Collaborate with members of RBDC distribution teams to develop and implement programs. Work collaboratively across the organization and share best practices. Serve as a key contributor and leader among peers. Maintain and strengthen relationships with customers and field representatives. CUSTOMER SERVICE Provide coverage for the Customer Service team. Collaborate with the Collections and Master Data teams to resolve ASM and customer-related inquiries (including override codes, credit requests/reactivations, and customer invoice and service requests). Follow up on new account requests with Office Administrators, contacting prospective customers to close out outstanding tickets. Qualifications
High school diploma or GED required Excellent written and verbal communication skills, including active listening Strong mathematical skills Strong organizational skills and ability to develop and maintain relationships with customers and contracts Exceptional time management and organizational abilities Excellent overall computer skills and familiarity with a variety of software programs Willingness to take a hands-on approach to personal development Flexibility to handle multiple responsibilities throughout the day Prior sales experience preferred; inside sales experience is a plus Additional language skills are an advantage Physical Requirements Regularly required to use hands and fingers to handle or feel objects, reach with hands and arms, and communicate by talking and hearing Frequently required to walk and sit Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus Additional Information
This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa. This position offers a base salary range of $41,600 - 62,400 plus cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified. Our current Benefits include: Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location) Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
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