National Customer Service Representative
Academy Fire Life Safety, LLC, Grand Prairie, TX, United States
National Customer Service Representative
Grand Prairie, TX, USA
Overview Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits
Competitive compensation
Pay is on a weekly cycle, every Friday
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry
What You’ll Do
Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
Work cross functionally with other teams and departments.
Qualifications
Customer service and/or dispatch experience.
Knowledge of MS Office: Outlook and Excel.
Ideal Candidate
Strong verbal and written communication skills (Strong Phone Skills)
Professional
Sense of urgency
Detail oriented
Production/Task focused
Ability to multitask
Problem solving skills
Team player
National Facilities Maintenance experience is a plus !
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
#J-18808-Ljbffr
Overview Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits
Competitive compensation
Pay is on a weekly cycle, every Friday
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry
What You’ll Do
Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
Work cross functionally with other teams and departments.
Qualifications
Customer service and/or dispatch experience.
Knowledge of MS Office: Outlook and Excel.
Ideal Candidate
Strong verbal and written communication skills (Strong Phone Skills)
Professional
Sense of urgency
Detail oriented
Production/Task focused
Ability to multitask
Problem solving skills
Team player
National Facilities Maintenance experience is a plus !
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
#J-18808-Ljbffr