Management Analyst II (Audit & Investigations) Austin, Texas
Texas Alcoholic Beverage Commission, Austin, TX, United States
Overview
A Management Analyst performs complex (journey-level) professional administrative and policy analysis work. Work involves coordinating and implementing organizational studies and evaluations, reviewing systems and procedures, coordinating work simplification studies, and reviewing operations and procedures manuals to assist management in operating more efficiently and effectively. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Essential Job Functions
Conducts reviews and evaluations of programs and trends to identify resource gaps, areas of improvement and to recommend and implement improvements to address technical challenges. Proactively identifies program or operational gaps and communicates concerns with management. Assists in preparing justifications for the implementation of procedural or policy changes. Conducts specialized research projects, identify trends and resolve technical issues. Reviews and evaluates new or improved business and management practices for application to agency programs or operations. Monitors required performance reports and recommends appropriate changes. Develops and Modifies Policies and Procedures
Develops new or modifies existing policies and procedures to enhance efficiency. Program Coordination and Systems Management
Serves as the lead to the TABC Tax ID system and the system for Private Club Temporary Membership Cards. Ensures compliance with industry tax stamp and membership ordering. Participates in system analysis and associated updates to functionality. Advises management on reported internal and external issues that impact ordering capabilities. Works with management to process annual tax stamp orders with the vendor. Administrative Support and Data Management Responsibilities
Assists with preparation of monthly (Executive & Commissioners’) and quarterly (LBB) reports as required. Reviews detailed technical records and reports to present and interpret data, identifies alternatives, and make recommendations. Provides support to the chemist and assists with supervision of the lab. Assists with statistical data research as requested. Assists with updating and maintaining the department’s SharePoint. Training and Special Projects
Develops curriculum and facilitates training for the New Auditor Academy, annual In-Service School, and the rollout of new policies and procedures. Serves as an instructor or mentor during scheduled training sessions. Conducts training and offers guidance to staff and industry professionals on the development and implementation of new or revised guidelines and legislative changes. Provides occasional technical assistance to internal and external customers on inquiries related to the Alcoholic Beverage Code, Rules and Marketing Practices Advisories through phone calls, emails or in-person. Formulates project plans, establishes key milestones, and ensures timely completion of assigned projects. Prepares and presents project findings in a clear, precise, and professionally formatted manner. Conducts investigations of assigned management issues, documents findings, and delivers well-organized presentations of results. Other
Performs other duties as assigned. MQs, KSAs, Licenses/Certifications
Education : Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment. Experience : One (1) year of full-time experience in methods analysis, management, or organizational development work. Experience in ensuring legal compliance with statutes and internal regulations. Applicable Substitutions : Experience and education may be substituted for one another. Preferred Qualifications
Experience in Adobe Acrobat and Microsoft Office. Knowledge of TABC Tax ID system and related functions Registration, Certification Or Licensure
Possess a valid Texas driver’s license, if applicable Additional certifications may be required to be registered, certified, or licensed in a specialty area. Knowledge
Knowledge of local, state, and federal laws related to the program area; public administration and management techniques; statistical analysis processes; budget processes; research techniques; training and marketing techniques; and program management processes and techniques. Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis. Skills
Skill in the use of Adobe Acrobat and Microsoft Office. Abilities
Ability to evaluate problems, to develop alternative solutions, to coordinate studies, to develop and interpret policies and procedures, to design programs or training, to implement policies and procedures, to prepare concise reports, to communicate effectively, and to supervise the work of others. Ability to identify problems, evaluate alternatives, and implement effective solutions; to maintain effective working relationships; and to communicate effectively. Ability to maintain confidential and sensitive information. Ability to compose clear and concise written and verbal explanations and correspondence. Ability to work under pressure; meet critical deadlines; perform as a self-starter; and perform with a high level of accuracy. Punctual, reliable, and consistent work attendance is required. Physical Requirements/Supplemental Information
This position functions in a standard office environment. Must be able to move around the office to access filing cabinets, office equipment and move up to 20 pounds. Must be able to communicate and exchange information via phone, computer, in person and via electronic media. Must be able to perform repetitive use of a keyboard at a workstation. Must be able to work with overlapping deadlines. This position is expected to work in the office but may be eligible for situational or hybrid telework schedule upon completion of an initial probationary period. For teleworking, must have a secure, dedicated workspace with internet service, ability to maintain a reliable consistent work schedule and be available for meetings and group collaboration via Microsoft Teams or other platforms/applications during regular business hours. Military Occupational Specialist (mos) Code
Veterans, Reservists or Guardsmen with an MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply: For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions Supplemental Information
The Texas Alcoholic Beverage Commission reserves the right to adjust compensation based upon legislative mandates in regard to TABC's and/or an employee's contribution to the Employees Retirement System. In compliance with Senate Bill 321, agencies that hire a person who has retired from the Employees Retirement System (ERS) or the Law Enforcement and Custodial Officers Supplemental Fund (LECOS) on or after September 1,2009,are required to remit a surcharge each month the return-to-work retiree is employed. Candidates meeting these requirements will be offered a lower base salary to cover the surcharge. The Commission will conduct a criminal history and driver record check with the Texas Department of Public Safety in accordance with applicable standards on all finalists for this position. More than one position may be filled from this posting. Applicants should clearly describe on their applications how they meet the minimum qualifications for the position. Qualifications may be verified through testing. Resumes will not be accepted in lieu of the completed application. Incomplete applications may not be considered. The Immigration Reform and Control Act of 1986requiresall new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Alcoholic Beverage Commission participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization; For more information, see: https://www.e-verify.gov/about-e-verify/what-is-e-verify Males between the ages of 18 and 25 years, inclusive, may be required to furnish proof of either selective service registration or exemption there from as a condition of state employment. The Texas Alcoholic Beverage Commission adheres to the Veteran's Preference granted in Chapter 657 of the Texas Government Code and the Former Foster Children Preference granted in Chapter 672 of Section 1, Subtitle B, and Title 6 of the Texas Government Code.
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A Management Analyst performs complex (journey-level) professional administrative and policy analysis work. Work involves coordinating and implementing organizational studies and evaluations, reviewing systems and procedures, coordinating work simplification studies, and reviewing operations and procedures manuals to assist management in operating more efficiently and effectively. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Essential Job Functions
Conducts reviews and evaluations of programs and trends to identify resource gaps, areas of improvement and to recommend and implement improvements to address technical challenges. Proactively identifies program or operational gaps and communicates concerns with management. Assists in preparing justifications for the implementation of procedural or policy changes. Conducts specialized research projects, identify trends and resolve technical issues. Reviews and evaluates new or improved business and management practices for application to agency programs or operations. Monitors required performance reports and recommends appropriate changes. Develops and Modifies Policies and Procedures
Develops new or modifies existing policies and procedures to enhance efficiency. Program Coordination and Systems Management
Serves as the lead to the TABC Tax ID system and the system for Private Club Temporary Membership Cards. Ensures compliance with industry tax stamp and membership ordering. Participates in system analysis and associated updates to functionality. Advises management on reported internal and external issues that impact ordering capabilities. Works with management to process annual tax stamp orders with the vendor. Administrative Support and Data Management Responsibilities
Assists with preparation of monthly (Executive & Commissioners’) and quarterly (LBB) reports as required. Reviews detailed technical records and reports to present and interpret data, identifies alternatives, and make recommendations. Provides support to the chemist and assists with supervision of the lab. Assists with statistical data research as requested. Assists with updating and maintaining the department’s SharePoint. Training and Special Projects
Develops curriculum and facilitates training for the New Auditor Academy, annual In-Service School, and the rollout of new policies and procedures. Serves as an instructor or mentor during scheduled training sessions. Conducts training and offers guidance to staff and industry professionals on the development and implementation of new or revised guidelines and legislative changes. Provides occasional technical assistance to internal and external customers on inquiries related to the Alcoholic Beverage Code, Rules and Marketing Practices Advisories through phone calls, emails or in-person. Formulates project plans, establishes key milestones, and ensures timely completion of assigned projects. Prepares and presents project findings in a clear, precise, and professionally formatted manner. Conducts investigations of assigned management issues, documents findings, and delivers well-organized presentations of results. Other
Performs other duties as assigned. MQs, KSAs, Licenses/Certifications
Education : Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment. Experience : One (1) year of full-time experience in methods analysis, management, or organizational development work. Experience in ensuring legal compliance with statutes and internal regulations. Applicable Substitutions : Experience and education may be substituted for one another. Preferred Qualifications
Experience in Adobe Acrobat and Microsoft Office. Knowledge of TABC Tax ID system and related functions Registration, Certification Or Licensure
Possess a valid Texas driver’s license, if applicable Additional certifications may be required to be registered, certified, or licensed in a specialty area. Knowledge
Knowledge of local, state, and federal laws related to the program area; public administration and management techniques; statistical analysis processes; budget processes; research techniques; training and marketing techniques; and program management processes and techniques. Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis. Skills
Skill in the use of Adobe Acrobat and Microsoft Office. Abilities
Ability to evaluate problems, to develop alternative solutions, to coordinate studies, to develop and interpret policies and procedures, to design programs or training, to implement policies and procedures, to prepare concise reports, to communicate effectively, and to supervise the work of others. Ability to identify problems, evaluate alternatives, and implement effective solutions; to maintain effective working relationships; and to communicate effectively. Ability to maintain confidential and sensitive information. Ability to compose clear and concise written and verbal explanations and correspondence. Ability to work under pressure; meet critical deadlines; perform as a self-starter; and perform with a high level of accuracy. Punctual, reliable, and consistent work attendance is required. Physical Requirements/Supplemental Information
This position functions in a standard office environment. Must be able to move around the office to access filing cabinets, office equipment and move up to 20 pounds. Must be able to communicate and exchange information via phone, computer, in person and via electronic media. Must be able to perform repetitive use of a keyboard at a workstation. Must be able to work with overlapping deadlines. This position is expected to work in the office but may be eligible for situational or hybrid telework schedule upon completion of an initial probationary period. For teleworking, must have a secure, dedicated workspace with internet service, ability to maintain a reliable consistent work schedule and be available for meetings and group collaboration via Microsoft Teams or other platforms/applications during regular business hours. Military Occupational Specialist (mos) Code
Veterans, Reservists or Guardsmen with an MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply: For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions Supplemental Information
The Texas Alcoholic Beverage Commission reserves the right to adjust compensation based upon legislative mandates in regard to TABC's and/or an employee's contribution to the Employees Retirement System. In compliance with Senate Bill 321, agencies that hire a person who has retired from the Employees Retirement System (ERS) or the Law Enforcement and Custodial Officers Supplemental Fund (LECOS) on or after September 1,2009,are required to remit a surcharge each month the return-to-work retiree is employed. Candidates meeting these requirements will be offered a lower base salary to cover the surcharge. The Commission will conduct a criminal history and driver record check with the Texas Department of Public Safety in accordance with applicable standards on all finalists for this position. More than one position may be filled from this posting. Applicants should clearly describe on their applications how they meet the minimum qualifications for the position. Qualifications may be verified through testing. Resumes will not be accepted in lieu of the completed application. Incomplete applications may not be considered. The Immigration Reform and Control Act of 1986requiresall new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Alcoholic Beverage Commission participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization; For more information, see: https://www.e-verify.gov/about-e-verify/what-is-e-verify Males between the ages of 18 and 25 years, inclusive, may be required to furnish proof of either selective service registration or exemption there from as a condition of state employment. The Texas Alcoholic Beverage Commission adheres to the Veteran's Preference granted in Chapter 657 of the Texas Government Code and the Former Foster Children Preference granted in Chapter 672 of Section 1, Subtitle B, and Title 6 of the Texas Government Code.
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