Online Banking Specialist (Remote After Training)
TEKsystems, Wakefield, MA, United States
Overview
Online Banking Specialist role to support our growing digital banking team. You will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence. This is an excellent opportunity to build a long‑term career in banking—even for candidates without prior industry experience. Work Environment & Schedule: Training is 3–4 weeks onsite, Monday–Friday, typically 8 AM–5 PM. After Training, fully remote with a consistent schedule between 7 AM–8 PM. The corporate office is located in Wakefield, MA (90+ person call center). Pay: $23-25/hr (paid weekly + benefits). Saturday availability (8 AM–3 PM) is a plus but not required. Business casual environment during onsite training. Job type & location: Contract to Hire position based out of Wakefield, MA. Key Responsibilities
Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries Respond to internal and external email inquiries using strong written communication skills Serve as a liaison between online banking customers and third‑party service providers Process new online banking enrollments and perform maintenance on existing accounts Troubleshoot technical issues and guide customers through digital banking solutions Assist other call center teams as needed in a fast‑paced, collaborative environment Required Qualifications
Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.) Prior call center or high‑volume phone experience Strong verbal and written communication skills—professional email writing is essential Ability to troubleshoot basic technology issues and explain solutions clearly Excellent multitasking, organization, and problem‑solving abilities Reliable attendance and strong sense of urgency Comfortable navigating multiple systems (10+ platforms daily) Empathetic, customer‑centric mindset with the ability to make sound decisions independently High school diploma or GED Top Skills
High‑volume call handling (50+ calls per day) Customer service excellence Quick learner with strong information retention Strong computer proficiency Bilingual Spanish is a major plus Employee Value Proposition
Long‑term opportunity with strong potential for permanent hire based on performance, reliability, and quality A supportive environment that welcomes candidates new to the banking industry Significant career growth potential—the company promotes from within Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO Meaningful work that impacts customers and the community A team‑oriented culture that values collaboration, service, and professional development Benefits & Eligibility
The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, available benefits may include: Medical, dental & vision Critical illness, accident, and hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) All TEKsystems content and the TEKsystems Global Services information is provided for context and does not modify the responsibilities, qualifications, or duties of the role described.
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Online Banking Specialist role to support our growing digital banking team. You will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence. This is an excellent opportunity to build a long‑term career in banking—even for candidates without prior industry experience. Work Environment & Schedule: Training is 3–4 weeks onsite, Monday–Friday, typically 8 AM–5 PM. After Training, fully remote with a consistent schedule between 7 AM–8 PM. The corporate office is located in Wakefield, MA (90+ person call center). Pay: $23-25/hr (paid weekly + benefits). Saturday availability (8 AM–3 PM) is a plus but not required. Business casual environment during onsite training. Job type & location: Contract to Hire position based out of Wakefield, MA. Key Responsibilities
Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries Respond to internal and external email inquiries using strong written communication skills Serve as a liaison between online banking customers and third‑party service providers Process new online banking enrollments and perform maintenance on existing accounts Troubleshoot technical issues and guide customers through digital banking solutions Assist other call center teams as needed in a fast‑paced, collaborative environment Required Qualifications
Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.) Prior call center or high‑volume phone experience Strong verbal and written communication skills—professional email writing is essential Ability to troubleshoot basic technology issues and explain solutions clearly Excellent multitasking, organization, and problem‑solving abilities Reliable attendance and strong sense of urgency Comfortable navigating multiple systems (10+ platforms daily) Empathetic, customer‑centric mindset with the ability to make sound decisions independently High school diploma or GED Top Skills
High‑volume call handling (50+ calls per day) Customer service excellence Quick learner with strong information retention Strong computer proficiency Bilingual Spanish is a major plus Employee Value Proposition
Long‑term opportunity with strong potential for permanent hire based on performance, reliability, and quality A supportive environment that welcomes candidates new to the banking industry Significant career growth potential—the company promotes from within Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO Meaningful work that impacts customers and the community A team‑oriented culture that values collaboration, service, and professional development Benefits & Eligibility
The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, available benefits may include: Medical, dental & vision Critical illness, accident, and hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) All TEKsystems content and the TEKsystems Global Services information is provided for context and does not modify the responsibilities, qualifications, or duties of the role described.
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