Manager, Group Sales
Hard Rock International, New York, NY, United States
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting usdataprotection@shrss.com.Manager, Group Sales page is loaded## Manager, Group Saleslocations:
Hard Rock Hotel New Yorktime type:
Full timeposted on:
Posted Todayjob requisition id:
R1395Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
To see our fill list of Team Member Benefits please visit our career site:**Job Description:**Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication.
• Meet/exceed KPIs as assigned by the Director of Sales and Marketing
• Follows up promptly on leads generated by the Global Sales offices, Cvent, Destination Marketing Organizations, and any other lead generating source.
• Assist in the development and implementation of quarterly Sales Action Plans.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
• Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities, exhibiting key features and benefits of the property.
• Be familiar with all Hard Rock Hotels’ sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.
• Conduct and/or participate in the required company standard meetings, including but not limited to daily business review, weekly Sales Meetings, Pre-cons, Resume meetings, weekly one-on-one with the Director of Sales & Marketing and morning Sound Check.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Ensure proper communication between sales and operations departments to satisfy any special group needs.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Monitor competitive set activities and adjust execution as needed.
• Monitor industry trends that could impact buying and sourcing decisions and adjust strategy as needed.
HARD ROCK HOTEL NEW YORK JOB DESCRIPTION: GROUP SALES MANAGER
AUTHENTIC EXPERIENCES THAT ROCK
HARD ROCK HOTEL NEW YORK
7-SEP-2021
• Partner with the Global Sales Office to ensure Hotel is well-positioned and collaborate on joint opportunities for representation at industry events, tradeshows, and client appointments.
• Be able to understand and interpret market conditions, trends, and the competition by analyzing STAR data, Demand 360 Reports, and sales month-end reports.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest and client complaints and implement changes to prevent future issues.
• Work closely with Convention Services to ensure all details of the contract were delivered and guests depart satisfied.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Review meeting planner evaluations with the Director of Sales and Marketing to ensure that issues receive follow-up.
• Maintain effective relationships with clients, and meet and greet onsite contacts.
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.
• Participate in the weekend MOD program.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.**Pay Range:**Pay Range: $92,000 - $134,600 #J-18808-Ljbffr
Hard Rock Hotel New Yorktime type:
Full timeposted on:
Posted Todayjob requisition id:
R1395Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
To see our fill list of Team Member Benefits please visit our career site:**Job Description:**Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication.
• Meet/exceed KPIs as assigned by the Director of Sales and Marketing
• Follows up promptly on leads generated by the Global Sales offices, Cvent, Destination Marketing Organizations, and any other lead generating source.
• Assist in the development and implementation of quarterly Sales Action Plans.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
• Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities, exhibiting key features and benefits of the property.
• Be familiar with all Hard Rock Hotels’ sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.
• Conduct and/or participate in the required company standard meetings, including but not limited to daily business review, weekly Sales Meetings, Pre-cons, Resume meetings, weekly one-on-one with the Director of Sales & Marketing and morning Sound Check.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Ensure proper communication between sales and operations departments to satisfy any special group needs.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Monitor competitive set activities and adjust execution as needed.
• Monitor industry trends that could impact buying and sourcing decisions and adjust strategy as needed.
HARD ROCK HOTEL NEW YORK JOB DESCRIPTION: GROUP SALES MANAGER
AUTHENTIC EXPERIENCES THAT ROCK
HARD ROCK HOTEL NEW YORK
7-SEP-2021
• Partner with the Global Sales Office to ensure Hotel is well-positioned and collaborate on joint opportunities for representation at industry events, tradeshows, and client appointments.
• Be able to understand and interpret market conditions, trends, and the competition by analyzing STAR data, Demand 360 Reports, and sales month-end reports.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest and client complaints and implement changes to prevent future issues.
• Work closely with Convention Services to ensure all details of the contract were delivered and guests depart satisfied.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Review meeting planner evaluations with the Director of Sales and Marketing to ensure that issues receive follow-up.
• Maintain effective relationships with clients, and meet and greet onsite contacts.
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.
• Participate in the weekend MOD program.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.**Pay Range:**Pay Range: $92,000 - $134,600 #J-18808-Ljbffr