ServiceNow Enterprise Service Management

Key Responsibilities:

Own end to end solution design for ESM capabilities on ServiceNow, ensuring functional needs

are met through scalable, compliant solutions aligned to the Golden Instance architecture. Oversee solution design for specific ESM capabilities or functional waves (e.g. Finance,

Procurement, IT). Review and validate the design coming from System Integrators and ensure design

Integrity. Ensure consistent design patterns across IT, HR, Finance, Legal, etc. as they onboard

to the Golden Instance. Ensure designs align to ServiceNow OOTB capabilities and reuse shared platform components

Participate in Architecture Review Board (ARB) reviews, bringing forward solution designs and

trade offs. Identify where functional needs require architecture decisions or exceptions, escalating

Appropriately. Partner closely with Development, Integration, and Testing Leads to clarify design intent and

resolve design time issues. Validate that delivered solutions match approved designs and meet functional intent